Customer Care Executive - Mall Operations

Ambience Group; Delhi; On-site; INR 167,000 - 279,000; Full time

Job summary

Ambience Group in Delhi is seeking a Customer Care Executive for Ambience Mall, Vasant Kunj, New Delhi. The role involves greeting shoppers, answering queries, and guiding visitors while maintaining a friendly, professional demeanor. The position requires the ability to work in a fast-paced mall environment with a 9-hour shift, six days a week.

Freshers and experienced candidates may apply. Strong communication and basic computer skills are preferred to handle customer questions, complaints, and

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused with a problem-solving attitude.
• Proficient in basic computer operations.
• Willingness to work in a fast-paced mall environment.

Responsibilities

• Assist customers with queries and provide excellent customer service.
• Handle customer complaints and resolve issues professionally.
• Provide accurate information about products, services, and mall facilities.
• Maintain a polite, friendly, and professional approach while interacting with customers.
• Coordinate with the internal team to ensure smooth day-to-day operations.
• Ensure a positive customer experience and maintain service standards.

Skills

Communication skills

Customer focus

Problem solving

Basic computer knowledge

Job description

Job Description Customer Care Executive

Location: Ambience Mall, Vasant Kunj, New Delhi

Job Title: Customer Care Executive

Working Hours: 9 hours per day

Working Days: 6 days a week

Weekly Off: 1 rotational off

Job Responsibilities

• Assist customers with their queries and provide excellent customer service.
• Handle customer complaints and resolve issues professionally.
• Provide accurate information about products, services, and mall facilities, as applicable.
• Maintain a polite, friendly, and professional approach while interacting with customers.
• Coordinate with the internal team to ensure smooth day-to-day operations.
• Ensure a positive customer experience and maintain service standards.

Candidate Requirements

• Good communication and interpersonal skills.
• Customer-focused attitude with a problem-solving approach.
• Basic computer knowledge.
• Ability to work in a fast-paced retail or mall environment.
• Freshers and experienced candidates can apply.

Job Details

• Work Location: Ambience Mall, Vasant Kunj, New Delhi
• Shift Duration: 9 hours per day
• Work Schedule: 6 days a week
• Weekly Off: Rotational