Assistant Manager

Ics Realty; Delhi; On-site; INR 400,000 - 700,000; Full time

Job summary

Ics Realty's UnityOne Elegante mall in New Delhi is seeking an Assistant Manager – Mall Operations to oversee daily mall operations and coordinate across housekeeping, security, engineering and facilities teams.

The role focuses on maintaining safety standards, managing vendor relations, handling customer and retailer concerns, and driving service quality to deliver an exceptional shopping experience.

Qualifications

• Relevant experience in mall operations or shopping mall management.
• Understanding of facility operations, housekeeping, security, and engineering coordination.
• Strong communication, vendor management and problem-solving skills.
• Ability to coordinate with multiple teams and handle operational challenges.
• Customer-centric approach with ownership and accountability.

Responsibilities

• Oversee day-to-day mall operations and ensure smooth functioning of the property.
• Coordinate with housekeeping, security, engineering, and facility teams.
• Monitor maintenance activities, safety standards and compliance.
• Address customer and retailer concerns and ensure timely resolution.
• Coordinate with tenants and internal stakeholders to maintain service quality.
• Monitor common area upkeep, service delivery and standards.
• Support audits, inspections, documentation and reporting.
• Assist in cost control, vendor coordination and efficiency initiatives.
• Ensure a safe, clean, and welcoming environment for customers, retailers and visitors.

Skills

Mall operations

Vendor management

Communication

Problem solving

Team coordination

Job description

WE ARE HIRING | ASSISTANT MANAGER MALL OPERATIONS

Location: UnityOne Elegante, Netaji Subhas Place (NSP), New Delhi

Are you an experienced mall operations professional looking for your next career opportunity? Join us and contribute to the smooth functioning, operational excellence, and customer experience of a premium retail destination!

We are looking for a proactive and hands‑on Assistant Manager – Mall Operations to support daily mall operations and ensure seamless coordination across departments.

KEY RESPONSIBILITIES

• Oversee day-to-day mall operations and ensure smooth functioning of the property.


• Coordinate with housekeeping, security, engineering, and facility management teams.


• Monitor maintenance activities, safety standards, and statutory compliance.


• Address customer and retailer concerns and ensure timely resolution.


• Coordinate with tenants and internal stakeholders to maintain service quality.


• Monitor common area upkeep, operational standards, and service delivery.


• Assist in operational audits, inspections, documentation, and reporting.


• Support cost control, vendor coordination, and operational efficiency initiatives.


• Ensure a safe, clean, and welcoming environment for customers, retailers, and visitors.

CANDIDATE PROFILE

• Relevant experience in mall operations / shopping mall management.


• Understanding of facility operations, housekeeping, security, and engineering coordination.


• Strong communication, vendor management, and problem-solving skills.


• Ability to coordinate with multiple teams and handle operational challenges effectively.


• Customer-centric approach with a strong sense of ownership and accountability.

THE IDEAL CANDIDATE

A hands‑on professional with a passion for mall management, operational excellence, and delivering an exceptional customer experience.