Customer Care Executive — Insurance (Domestic)

SORIL Holdings; Bengaluru; On-site; INR 200,000 - 260,000; Full time

Job summary

SkillRoom Talent in Bengaluru (Koramangala) is hiring a Customer Care Executive — Insurance (Domestic) to handle health and life insurance queries, renewal reminders, and claims status calls. Requirements include a Graduate degree, 6 months BFSI BPO experience, and fluent Kannada, Hindi and English communications, with a strong focus on accuracy, follow-up, CSAT, and SLA adherence.

Preferred qualifications: familiarity with Max Life, ICICI Lombard, Star Health or HDFC Life processes and IRDAI

Qualifications

• Graduate (mandatory).
• 6 months insurance or BFSI BPO experience (preferred).
• Detail-oriented with strong follow-up skills.

Responsibilities

• Handle inbound health and life insurance queries — policy, premium, and claims.
• Process renewal reminders and assist with premium payment modes.
• Verify and collect documents for policy updates and claim initiation.
• Escalate complex claims to the senior claims team with proper documentation.
• Maintain accuracy, CSAT, and TAT as per insurer SLA.

Skills

Kannada fluency

English communication

Hindi communication

Education

Graduate

Job description

Customer Care Executive — Insurance (Domestic)

SkillRoom Talent

Job Description

Hiring Customer Care Executives for a domestic health and life insurance support account in Koramangala, Bangalore. Handle policy queries, renewal reminders, and claims status calls. BFSI experience preferred.

Responsibilities

• Handle inbound calls for health/life insurance queries — policy, premium, and claims
• Process renewal reminders and assist with premium payment modes
• Verify and collect documents for policy updates and claim initiation
• Escalate complex claims to the senior claims team with proper documentation
• Maintain accuracy, CSAT, and TAT as per insurer SLA

Requirements

• Graduate (mandatory)
• 6 months insurance or BFSI BPO experience (preferred)
• Good Kannada, Hindi, and English communication
• Detail-oriented with strong follow-up skills

Preferred Qualifications

• Experience with Max Life, ICICI Lombard, Star Health, or HDFC Life process
• IRDAI awareness certificate

Skills Required

Insurance Support BFSI Policy Servicing Customer Service Kannada English