CCE

Digitide; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide is seeking a Customer Care Executive (CCE) to handle inbound calls and provide timely, accurate assistance. You will be part of a collaborative team focused on maintaining high customer satisfaction and quality service standards.

Responsibilities include addressing inquiries, resolving issues, and maintaining precise records while safeguarding data privacy. Effective communication and a proactive, learner mindset are essential for success in a dynamic environment.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred
• 1-2 years in customer service or call center, BFSI sector preferred
• Excellent verbal and written communication, able to convey complex information clearly
• Strong listening skills and customer-centric problem solving
• Proficient with computer systems and CRM software
• Able to work in fast-paced environments, multitask, and meet SLAs
• Fluency in English is mandatory; additional languages are a plus

Responsibilities

• Answer inbound customer calls promptly and professionally
• Provide product and service information and solutions to inquiries
• Resolve complaints and escalate complex issues as needed
• Maintain accurate records of interactions and protect data privacy
• Collaborate with cross-functional teams to improve customer experience
• Stay updated on product knowledge and company policies
• Gather feedback to help improve services
• Ensure adherence to company protocols and quality standards

Skills

Communication skills

Active listening

CRM software

Time management

Multitasking

Education

Bachelor's degree preferred

Tools

CRM software

Job description

Job Description:

As a CCE, you will be the first point of contact for our customers, handling inbound calls and providing timely and accurate assistance. Your role is crucial in maintaining strong customer relationships and ensuring a high level of satisfaction. You will be part of a dynamic team, working collaboratively to achieve excellent customer service standards.

Responsibilities

• Answer inbound customer calls promptly and professionally, ensuring a positive first impression.
• Address customer inquiries, provide product and service information, and offer solutions to their queries.
• Resolve customer complaints and issues, escalating complex matters to the appropriate team members.
• Maintain accurate records of customer interactions and ensure data privacy and security.
• Collaborate with cross-functional teams to enhance the overall customer experience and provide seamless support.
• Stay updated with product knowledge and company policies to deliver accurate and consistent information.
• Actively listen to customer feedback and suggestions, and provide valuable insights to improve our services.
• Ensure compliance with company protocols and quality standards in all customer interactions.
• Maintain a positive and friendly attitude, creating a welcoming environment for customers.
• Continuously seek opportunities to enhance your skills and knowledge to better serve our customers.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelors degree in a related field.
• Minimum 1-2 years of experience in a customer service or call center environment, preferably in the BFSI sector.
• Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly.
• Strong active listening skills and a customer-centric approach to problem-solving.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to work in a fast-paced environment, manage multiple tasks, and prioritize effectively.
• Excellent time management skills and a commitment to meeting service level agreements (SLAs).
• A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
• Willingness to learn and adapt to new processes and technologies.
• Fluency in English is mandatory, with proficiency in additional languages being an advantage.