Customer Care Consultant

Dipay Solutions India; Coimbatore District; On-site; INR 300,000 - 600,000; Full time

Job summary

Dipay Solutions India in Coimbatore is seeking a Customer Success professional to support users through setup, activation, and ongoing adoption of our product.

You will resolve issues promptly, guide new users during onboarding, and walk them through the product ecosystem to maximize value.

This role offers a collaborative environment with direct interaction across product, support, and sales teams, and requires clear communication, empathy, and a proactive approach to customer success.

Qualifications

• UG: Any Graduate.
• Good communication and problem-solving skills.

Responsibilities

• Ensure timely resolution of issues
• Guide newly onboarded users closely through initial setup and activation phases
• Walk them through the entire product ecosystem and make them use it.

Skills

Customer onboarding

Issue resolution

Product walkthrough

Education

Any Graduate

Job description

Responsibilities

• Ensure timely resolution of issues
• Guide newly onboarded users closely through initial setup and activation phases
• Walk them through the entire product eco system and make them use it.

Role Category

Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

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