Customer Relationship Executive

Digitide; Nagaon; On-site; INR 250,000 - 400,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive in India to be the face of the company, handling inquiries, offering product information, and delivering exceptional support. You will manage relationships with clients, stay aligned with policies, and collaborate with internal teams to ensure smooth operations.

The role emphasizes customer satisfaction, timely responses, and maintaining accurate records while upholding company standards in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an asset.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture strong relationships with clients.
• Stay updated with product knowledge and company policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and suggestions to improve customer experience.
• Maintain accurate records of customer interactions.
• Ensure compliance with company standards and procedures.

Skills

Communication skills

Customer service

Time management

MS Office

CRM tools

Independent worker

Problem solving

Conflict resolution

Proactive attitude

Willingness to learn

Tools

MS Office

CRM tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to ensure customer satisfaction and build long-lasting relationships. You will be the first point of contact for our clients, handling their inquiries, providing product and service information, and offering exceptional support.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture strong relationships with clients.
• Stay updated with product knowledge and company policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and suggestions to improve customer experience.
• Maintain accurate records of customer interactions.
• Ensure compliance with company standards and procedures.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an asset.
• Ability to work in a fast-paced, dynamic environment.
• Excellent problem-solving and conflict resolution skills.
• A positive and proactive attitude towards work.
• Willingness to learn and adapt to new technologies.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 257244
• Job Category Customer Support/Operations | BPM