Customer Care Executive

D. S. Research Centre; Mumbai; On-site; INR 167,400 - 200,880; Full time

Job summary

A healthcare service provider is seeking a Customer Care Executive in Mumbai to handle patient inquiries and support services. The ideal candidate should possess excellent communication skills, dedication to patient care, and a minimum of 1-2 years in customer handling, preferably in the Health Care Sector. This role involves managing calls, reception tasks, and patient follow-ups, with a negotiable salary of 15K-18K.

Qualifications

• Minimum 1 to 2 years experience in customer handling, preferably in the Health Care Sector.
• Patient and presentable.

Responsibilities

• Receiving calls and answering customer’s (patient’s) basic inquiries.
• Handling reception, attending to patients, helping customers, filing, follow up with patients.
• Utilizing a computerized system for tracking and information gathering.

Skills

Good communication skills

Customer handling

Competent in handling customer queries

Job description

For over 65 years, D. S. Research Center has been providing uncompromising and compassionate care to those affected by cancer. We are dedicated not only to treating the disease but also to nurturing the mind and spirit of our patients and their loved ones. At D. S. Research Center, we take pride in our history of providing caring support and services.

At D. S. Research Center, we deal with cancer every day and therefore, we understand the immense value of life. We recognize that every patient's fight against cancer is unique to them, and we strive to provide the courage they need to overcome it. Putting the patient at the center of everything we do is a fundamental belief that we hold, as we believe in a patient-first approach to medicine.

Our team is dedicated to providing you with focused, patient-centric care and achieving the best outcomes possible, through treatment, counseling, a cancer-centric diet plan, and follow-up care. By choosing our treatment, you can expect to see amazing results.

A cancer diagnosis comes with many questions, chief among them “What are my options?” The answer to this important question can change drastically depending on who you turn to for care.

Experience: minimum 1 to 2 years experience in customer handling, preferably in the Health Care Sector

Other Attributes: Patient, presentable, good communication skills, competent enough in handling customer queries

Remuneration: - 15K-18K (Negotiable)

Please note: Fresher’s can also apply.

Job Profile for Customer Care Executive

Responsibilities

• Receiving calls and answer customer’s (patient’s) basic inquiries
• Handling reception, attend patients, helping the customer’s, filing, follow up with patients.
• Utilizing a computerized system of tracking, information gathering, providing information, referrals, and routine transactions and/ or troubleshooting.