Customer Care Executive

Aminu Skincare; Mumbai; On-site; INR 300,000 - 400,000; Full time

Job summary

Aminu Skincare in Mumbai is seeking a Customer Care Executive to be the first point of contact for customers, ensuring a smooth and informed experience. You will engage via calls and messages, provide product information, and resolve issues end-to-end.

Ideal candidates have excellent English communication, a keen interest in skincare, empathy, and a proactive, ownership mindset to grow with a fast-moving team.

Qualifications

• Excellent English communication skills, both written and verbal.
• Interest in skincare and learning more.
• Empathetic, patient, and comfortable speaking with different customers.
• Strong problem-solving and ownership mindset.
• Willingness to learn quickly in a fast-moving team.

Responsibilities

• Speak with customers over calls and help them with skincare and AMINU products.
• Handle customer queries through WhatsApp/chat, email, and calls.
• Understand customer concerns and recommend appropriate solutions.
• Provide accurate information about AMINU products, ingredients, and usage.
• Manage and resolve customer complaints and escalations.
• Take ownership of customer issues and provide end-to-end solutions.
• Coordinate with internal teams when required to resolve customer concerns.
• Identify recurring customer feedback and share insights with the team.

Skills

English Communication

Openess to Learn

Active Listening

Adaptability

Job description

We're looking for a Customer Care Executive who can be the first point of contact for AMINU customers and help them have a smooth, informed, and thoughtful experience with the brand.

What You'll Do

• Speak with customers over calls and help them with skincare and AMINU products.
• Handle customer queries through WhatsApp/chat, email, and calls.
• Understand customer concerns and recommend appropriate solutions.
• Provide accurate information about AMINU products, ingredients, and usage.
• Manage and resolve customer complaints and escalations.
• Take ownership of customer issues and provide end-to-end solutions.
• Coordinate with internal teams when required to resolve customer concerns.
• Identify recurring customer feedback and share insights with the team.

What We're Looking For

• Excellent English communication skills, both written and verbal.
• Good understanding of skincare and genuine interest in learning more.
• Empathetic, patient, and comfortable speaking with different kinds of customers.
• Strong problem-solving and ownership mindset.
• Ability to learn quickly and grow with a fast-moving team.
• Comfortable working in a customer-facing role.

Work Days: Monday-Saturday

Timings: 10 AM-7 PM

Salary range: 3- 4 LPA

Required Skills

• Openness to Learn
• Active Listening
• Adaptability