Walk-in || Customer Support Executive

Chandigarh News; Chandigarh; On-site; INR 235,000 - 281,000; Full time

Benefits offered by this job

Night shift allowance

Cab/Bus facility

Medical insurance

Referral bonus

Leaves & holidays

Performance rewards

Mobile recharge allowance

Job summary

eClerx is seeking a Customer Operations Analyst for its US Process team in Chandigarh, working from IT Park. The role requires strong communication and a customer-focused mindset, with rotational shifts including evenings, weekends, and holidays.

A fresh or experienced candidate who can articulate needs and provide accurate information will fit well. Excellent English communication is essential, and candidates must be comfortable working from the Chandigarh office.

Qualifications

• Excellent verbal and written communication in English.
• Freshers and experienced candidates welcome to apply.
• Comfortable working from office in Chandigarh.

Responsibilities

• Handle incoming calls from customers professionally.
• Understand customer needs by listening and asking questions.
• Provide accurate information about products and services.
• Address customer concerns with empathy and problem-solving.
• Maintain detailed records of interactions and inquiries.
• Stay updated on products, services and best practices.

Skills

English communication

Multitasking

Time management

Problem solving

Education

Bachelor's degree

Tools

CRM systems

Job description

Customer operation Analyst | US Process

eClerx is looking for enthusiastic and customer-focused professionals to join our US Process team in Chandigarh. If you have strong communication skills we would love to hear from you!

Position: Customer Operations Analyst

Location: IT park Chandigarh (Work from Office)

Shifts: Rotational shifts including evenings, weekends, and holidays

Key Responsibilities

• Handle incoming calls from customers in a professional and courteous manner.
• Understand customer needs by actively listening and asking relevant questions.
• Provide accurate information regarding products and services.
• Address customer concerns with empathy and effective problem-solving.
• Maintain detailed records of customer interactions and inquiries.
• Stay updated on company products, services, and industry best practices.

Requirements

• Excellent verbal and written communication skills in English.
• Freshers and experienced candidates are welcome to apply.
• Strong multitasking, time management, and problem-solving abilities.
• Comfortable working from office in Chandigarh.
• Basic computer knowledge and familiarity with CRM systems is preferred.

Education

• Bachelors degree in any discipline (preferred).

Compensation & Benefits

• In-Hand Salary: 23,100 (including night shift allowance)
• Additional Benefits: Double pay on National Holidays + compensatory off
• Subsidized company cab/bus facility
• Medical insurance 2 Lakh + accidental cover 5 Lakh (ESIC included)
• Referral bonus up to 7,500
• Monthly & quarterly performance rewards
• Mobile recharge reimbursement up to 1,000/month
• 24 paid leaves + 11 holidays + 2 weekly offs