Customer Care Executive

Nawalgaria Fashions Calcutta; Kolkata District; On-site; INR 250,000 - 350,000; Full time

Job summary

Nawalgaria Fashions Calcutta is seeking a proactive Customer Service Representative to manage inquiries and support wholesale clients. The role requires strong communication in Hindi and English and experience in the saree or textile wholesale sector.

You will handle inquiries across phone, WhatsApp, email, and social media, provide product information, pricing, and MOQs, and maintain CRM/ERP records. This position emphasizes building relationships and ensuring high customer satisfaction.

Qualifications

• 25 years of experience in customer service, preferably in saree/textile/wholesale.
• Excellent verbal and written communication in Hindi and English.
• Proficiency in MS Office and CRM/ERP software.
• Ability to handle high volumes of inquiries with a customer-centric approach.

Responsibilities

• Handle customer inquiries via phone, WhatsApp, email, and social media in a professional and timely manner.
• Assist wholesale clients with product information, pricing, MOQ etc
• Resolve customer complaints, returns, exchanges, and service-related issues while maintaining high customer satisfaction.
• Maintain accurate customer records and follow-ups in the CRM or ERP system.
• Build and maintain strong relationships with existing wholesale customers and provide post-sales support.
• Share new product launches, stock availability, and promotional offers with customers.

Skills

Excellent communication

MS Office

CRM/ERP proficiency

Interpersonal skills

Problem-solving

Multitasking

Tools

MS Office

CRM/ERP software

Job description

Job Title: Customer Service Representative

Job Summary:

We are looking for a proactive and customer-focused Customer Service Representative to manage inquiries & support wholesale clients. The ideal candidate should have excellent communication skills and preferably experience in the ethnic wear or wholesale textile industry.

• Roles & Responsibilities:Handle customer inquiries via phone, WhatsApp, email, and social media in a professional and timely manner.
• Assist wholesale clients with product information, pricing, MOQ etc
• Resolve customer complaints, returns, exchanges, and service-related issues while maintaining high customer satisfaction.
• Maintain accurate customer records and follow-ups in the CRM or ERP system.
• Build and maintain strong relationships with existing wholesale customers and provide post-sales support.
• Share new product launches, stock availability, and promotional offers with customers.
• Requirements:25 years of experience in customer service, preferably in the saree, textile, apparel, or wholesale industry.
• Excellent verbal and written communication skills in Hindi and English; additional regional languages are an advantage.
• Proficiency in MS Office and CRM/ERP software.
• Strong interpersonal, problem-solving, and multitasking abilities.
• Customer-centric approach with the ability to handle high volumes of inquiries efficiently.

Preferred Candidate:

• Experience working with wholesale saree or ethnic wear businesses.
• Familiarity with fabrics, saree varieties, pricing, and wholesale order processes.
• Ability to manage multiple customer accounts and coordinate with internal teams for smooth customer experience.