Customer Support Executive

Sotbella; Dadri; On-site; INR 300,000 - 450,000; Full time

Job summary

Sotbella is looking for a proactive Customer Support Executive to join their team in Noida. You will be the voice of the brand, handling inquiries and ensuring customer satisfaction while promoting the brand's values.

The ideal candidate will possess a Bachelor's degree and have 1-3 years of customer service experience in fashion or e-commerce. Strong communication and fashion sense are essential. You will work closely with various teams, managing customer interactions across multiple channels.

Qualifications

• 1-3 years of experience in customer service, preferably in fashion or e-commerce.
• Strong understanding of fashion trends, fabrics, fits, and sizes.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Handle customer inquiries via email, phone, chat, and social media.
• Provide accurate product information including fabrics and sizing.
• Assist customers with order placement, returns, and refund requests.
• Coordinate with internal teams to resolve customer concerns.
• Maintain detailed records of customer interactions.
• Monitor customer feedback and recommend improvements.
• Ensure customer interactions reflect the brand’s tone.
• Support post-sales engagement to enhance retention.

Skills

Excellent communication skills

Strong fashion sense

Product knowledge

Multitasking

Customer service experience

Education

Bachelor's degree in Fashion, Communication, or Business

Tools

CRM or helpdesk tools

Job description

Job Title: Customer Support Executive - Fashion Industry

Location: Noida sec 88

Department: Customer Experience / Customer Service

Employment Type: Full-Time

About Sotbella

Sotbella is a new-age fashion and lifestyle brand committed to celebrating individuality, self-expression, and affordable luxury. With trend-forward collections and a strong focus on quality, creativity, and customer experience, Sotbella is quickly emerging as a favorite among Gen Z and millennial audiences. Our mission is to empower bold, confident, and fashion-forward individuals by bringing global fashion trends to their doorstep.

URL: https://sotbella.com/

Job Summary

We are looking for a proactive and fashion-savvy Customer Support Executive to join our growing team. You will be the voice of the brand, delivering an exceptional customer experience across all touchpoints. Your responsibilities will include handling product inquiries, resolving order issues, assisting with returns or exchanges, and ensuring customer satisfaction in alignment with the brand’s tone and style. This role requires a strong understanding of fashion trends, sizing, fabrics, and e-commerce operations, along with excellent communication and interpersonal skills.

Key Responsibilities

• Handle customer inquiries via email, phone, chat, and social media channels in a prompt and professional manner.
• Provide accurate product information including fabric details, sizing guidance, availability, and styling suggestions.
• Assist customers with order placement, shipping updates, returns, exchanges, and refund requests.
• Coordinate with internal teams (warehouse, logistics, design, merchandising) to resolve customer concerns.
• Maintain detailed records of customer interactions in the CRM system.
• Monitor customer reviews, complaints, and feedback to identify trends and recommend improvements.
• Ensure all customer interactions reflect the brand’s tone, aesthetics, and values.
• Support post-sales engagement to increase customer retention and satisfaction.

Requirements

• Bachelor's degree in Fashion, Communication, Business, or related field.
• 1–3 years of experience in customer service, preferably in the fashion or e-commerce industry.
• Excellent communication skills—written and verbal.
• Strong fashion sense and product knowledge (fabrics, fits, sizes, styling).
• Familiarity with CRM or helpdesk tools.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Flexibility to work on shifts, weekends, or holidays when needed.