Customer Care Representative cum Admin

Bene Kleed; Bengaluru; On-site; INR 300,000 - 400,000; Full time

Job summary

Bene Kleed, a fast-growing fashion brand, is hiring a Customer Care Executive cum Admin to manage customer interactions across WhatsApp, Instagram and email, delivering fast resolutions and keeping the brand voice consistent. The role covers CRM and lifecycle tracking, returns and RTO management, and feedback analysis to boost retention.

You will coordinate with logistics and operations, maintain daily support trackers, and contribute to process improvements.

Qualifications

• Strong written communication and customer handling.
• Experience with WhatsApp CRM/support tools preferred.
• Ability to multitask in a fast-paced environment.
• Proactive ownership and problem-solving mindset.
• Basic Excel/Google Sheets knowledge.
• Experience in fashion/e-commerce/customer support preferred.

Responsibilities

• Handle queries across WhatsApp, Instagram, email, and support platforms with quick response.
• Maintain brand tone and deliver emotionally engaging customer interactions.
• Manage returns, exchanges, cancellations, and RTO cases to reduce avoidable returns.
• Support segmentation, campaigns, and track repeat customers.
• Maintain daily trackers and share issue reports with management.

Skills

Good written communication

WhatsApp CRM/tools

Multitasking

Ownership

Problem-solving

Excel/Sheets

Fashion/e-commerce support

Tools

Shopify

WhatsApp CRM

Meta support systems

Job description

Job Description - Customer Care Executive cum Admin

CTC - 3-4 lpa

About Bene Kleed

Bene Kleed is one of India’s fast-growing fashion brands focused on trend-first collections, community-led growth, and strong customer experience. We’re looking for a proactive and customer-obsessed Customer Care Executive who can build meaningful customer relationships while ensuring smooth CRM and support operations.

Role Overview

The Customer Care Executive will be responsible for handling customer interactions across WhatsApp, Instagram, email, and support channels while ensuring fast resolution, high satisfaction, and strong brand communication.

The role also involves CRM management, customer lifecycle tracking, return reduction, and feedback analysis to improve overall customer experience.

Key Responsibilities

Customer Support & Query Resolution

• Handle customer queries across WhatsApp, Instagram, email, and support platforms
• Ensure quick first response and fast issue resolution
• Resolve customer concerns with empathy, ownership, and accuracy
• Coordinate with logistics and operations teams for issue closure

Customer Experience Management

• Maintain Bene Kleed’s brand tone and customer-first communication
• Deliver premium and emotionally engaging customer interactions
• Build strong customer relationships to improve retention and repeat purchases
• Handle escalations professionally and efficiently

Returns, Exchanges & RTO Management

• Manage return, exchange, cancellation, and RTO cases
• Identify avoidable returns and proactively reduce them
• Ensure accurate issue and reason tagging
• Coordinate pre-dispatch interventions where required

CRM & Customer Lifecycle Management

• Support customer segmentation and campaign execution
• Track repeat customers and re-engagement opportunities
• Capture customer feedback and insights for retention improvement

Reporting & Process Management

• Maintain daily support trackers and CRM updates
• Share recurring customer issue reports with management
• Identify patterns and suggest operational improvements
• Follow SOPs and internal communication guidelines strictly

Skills Required

• Good written communication and customer handling ability
• Experience with WhatsApp CRM/support tools preferred
• Ability to multitask in a fast-paced environment
• Strong ownership and problem-solving mindset
• Basic Excel/Google Sheets knowledge
• Experience in fashion/e-commerce/customer support preferred

Preferred Experience

• 1–3 years in Customer Support / CRM / E-commerce Support
• Experience with Shopify, WhatsApp CRM, or Meta support systems is a plus