Customer Care Executive

NIHT INFOSOLUTION PRIVATE LIMITED; Kolkata District; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Supportive and friendly work environment

Growth opportunities into Senior Counsellor/Academic Advisor roles

Performance-based incentives

Job summary

A reputable education institute in Kolkata is hiring an Inside Sales Executive to connect with prospective students, provide course information, and support admissions. Responsibilities include handling inquiries, conducting follow-ups, and maintaining records. Candidates must be fluent in English, Hindi, and Bengali, with strong communication skills. The role offers a supportive work environment and growth opportunities into senior positions.

Qualifications

• Experience in telecalling, customer support, student counselling, or inside sales.
• Mandatory fluency in English, Hindi, and Bengali.
• Patient, presentable, positive, and student-oriented approach.

Responsibilities

• Connect with prospective students and provide accurate course information.
• Make outbound calls and handle inbound student queries.
• Update student enquiry details in CRM or Excel sheets.

Skills

Fluency in English

Fluency in Hindi

Fluency in Bengali

Strong communication skills

Active listening skills

Basic computer skills (Excel, CRM tools)

Job description

Inside Sales Executive

We are hiring an Inside Sales Executive, who will connect with prospective students, provide accurate course information, and support them throughout the admission process. You will serve as the primary contact for student inquiries and contribute to delivering a smooth and positive experience.

Student Enquiry Handling

• Make outbound calls to students who have expressed interest in NIHT programs
• Handle inbound calls and address student queries in a polite and professional manner

Course Information & Guidance

• Share details about courses, eligibility criteria, fees, and career prospects clearly
• Help students choose the right program based on their interests and goals

Follow-ups & Admission Support

• Conduct regular follow-ups with interested students
• Guide students through the enrollment steps
• Encourage participation in counseling sessions, demos, and campus visits

Data & Record Management

• Update student enquiry details in CRM or Excel sheets
• Maintain accurate call records, follow-up schedules, and conversion data

Internal Coordination

• Coordinate with the admissions and marketing teams to close inquiries
• Submit daily performance and call activity reports

Eligibility Criteria

• Experience in telecalling, customer support, student counselling, or inside sales
• Mandatory: Fluency in English, Hindi, and Bengali
• Strong communication and active listening skills
• Patient, presentable, positive, and student-oriented approach
• Basic computer skills (Excel, CRM tools, WhatsApp Business)
• Freshers with excellent communication skills may also apply

Why Join NIHT?

• Well‑known and trusted institute
• Supportive and friendly work environment
• Growth opportunities into Senior Counsellor / Academic Advisor roles
• Performance‑based incentive structure

Seniority level

Associate

Employment type

Full‑time

Job function

Education

Industries

Education and Education Administration Programs

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