Customer Care Executive

Talent Acquaintance; Surat; Presencial; INR 260.000 - 380.000; Jornada completa

Descripción de la vacante

Talent Acquaintance is hiring a customer support specialist in Surat to provide technical assistance via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams, and maintain product knowledge to enhance customer satisfaction.

The role emphasizes strong communication, rapid learning, and the ability to work in a fast-paced environment while building lasting customer relationships.

Formación

• Strong grasp of technical concepts and principles.
• Excellent communication and interpersonal abilities.
• Ability to work in fast-paced environments and prioritize tasks.
• Solid problem-solving and analytical skills.
• Experience with customer service software and tools.
• Able to quickly learn new technologies.

Responsabilidades

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to improve product knowledge and customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest product improvements.
• Build strong relationships with customers to ensure loyalty and retention.

Conocimientos

Technical concepts

Communication skills

Prioritization

Problem-solving

Analytical skills

Adaptability

Herramientas

CRM software

Descripción del empleo

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.