Customer Care Executive

Talent Acquaintance; Coimbatore District; On-site; INR 360,000 - 420,000; Full time

Job summary

Talent Acquaintance in Coimbatore is seeking a customer support specialist with strong technical aptitude to assist customers via phone, email or chat. You will troubleshoot issues, collaborate with product teams, and build knowledge bases to enhance customer satisfaction.

You will develop and maintain knowledge of products and services, analyze feedback, and foster long-term loyalty with customers. Adaptability, clear communication, and fast-paced performance are essential.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical knowledge

Communication skills

Prioritization

Problem-solving

Analytical thinking

Customer service tools

Tools

CRM software

Helpdesk tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.