Customer Care Executive

Jindal Biotech; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Jindal Biotech in Gurugram, Haryana, invites applications for a customer service executive role. You will manage a large volume of inbound and outbound calls, identify customer needs, and drive satisfaction.

Candidates with excellent communication, good problem-solving and the ability to work under pressure will fit in. Any graduate/diploma with basic MS Office skills is preferred, with a preference for candidates from Gurgaon location.

Qualifications

• Excellent communication and presentation skills.
• Good listening and problem-solving abilities.
• Interpersonal and multi-tasking abilities.
• Ability to handle pressure and meet deadlines.
• Any graduate/diploma with knowledge of Word, Excel, and emails.
• Preference for Biotechnology / Microbiology / Pharmacy graduates.
• Candidates from Gurgaon location preferred.

Responsibilities

• Manage a large number of inbound and outbound calls.
• Identify and assess customer needs to achieve satisfaction.
• Take orders from customers over calls.
• Communicate and coordinate with colleagues as needed.
• Acknowledge and resolve customer complaints within time limits, follow up.
• Build sustainable relationships with customers through open communication.
• Manage and update company database and CRM.

Skills

Excellent communication

Presentation skills

Active listening

Problem-solving

Interpersonal skills

Multi-tasking

Pressure handling

Deadline orientation

MS Office

Emails

Education

Any graduate/diploma

Biotechnology / Microbiology / Pharmacy preferred

Job description

Roles & Responsibilities:

• Manage large number of incoming and outgoing calls
• Identify and assess the customer needs to achieve customer satisfaction
• Take orders from the customer over the calls
• Communicate and coordinate with other colleagues as and when necessary
• Acknowledge and resolve customer complaints within time limits, take follow ups
• Build sustainable relationships with customers through open and interactive communication
• Manage and update company database and customer relationship management systems (CRM)

Qualifications

Desired Qualifications:

• Excellent communication & presentation skills
• Good listening & problem-solving skills
• Good interpersonal & multi-tasking skills
• Ability to handle pressure and meet deadlines
• Any graduate/diploma with good knowledge of Word, Excel, Emails.
• Preference will be given to candidates with graduation in Biotechnology / Microbiology / pharmacy
• Preferred candidates from Gurgaon location