Customer Care Executive

Hr99 Global; Delhi Cantonment; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Paid sick leave

PF

Medical Insurance

Job summary

Hr99 Global in Delhi is seeking a customer service professional to handle inbound and outbound calls, resolve queries, provide product information, and maintain detailed customer records. You will coordinate with internal teams to ensure high service quality and customer satisfaction.

Fluency in Malayalam is mandatory, with good English and Hindi for internal communication. Prior experience with inbound and outbound call handling is required, along with a commitment to meeting performance

Qualifications

• Fluency in Malayalam (read, write and speak) is mandatory.
• Good command of English and Hindi for internal communication
• Proven experience in handling inbound and outbound customer calls

Responsibilities

• Handle inbound and outbound customer calls, resolve queries and complaints, provide product information, maintain records, and coordinate with internal teams to meet quality targets.

Skills

Malayalam fluency

English

Hindi

Inbound calls

Outbound calls

Job description

Malayalam mandatory. Handle inbound & outbound customer calls, resolve queries and complaints, provide product information, maintain customer records, coordinate with internal teams, ensure customer satisfaction, and achieve service quality targets.

Required Candidate profile

• Fluency in Malayalam (read, write and speak) is mandatory.
• Good command of English and Hindi for internal communication
• Proven experience in handling inbound and outbound customer calls

Perks and benefits

• Paid sick leave, PF, Medical Insurance