Customer Service - Malayalam

White Gold; Bengaluru; On-site; INR 260,000 - 360,000; Full time

Job summary

White Gold in Bengaluru is seeking a dynamic telesales professional to handle inbound and outbound calls, resolve customer queries, and promote financial products. You will work with CRM to maintain accurate records and meet daily targets.

The ideal candidate speaks Malayalam fluently, has strong communication skills, and hands-on experience with cold calling, inside sales, and outbound processes in a BPO setting.

Qualifications

• 0-10 years of experience in BPO sales or telesales.
• Strong Malayalam language communication (written & spoken).
• Experience with cold calling, domestic BPO sales, inside sales, telecalling.

Responsibilities

• Handle inbound and outbound calls to resolve customer queries, concerns, and issues.
• Process transactions, provide product information, and cross-sell relevant financial products to customers.
• Meet daily/weekly targets for call handling, sales conversion rates, and quality metrics.
• Maintain accurate records of all interactions with customers using CRM software.

Skills

Malayalam language

Cold calling

Communication skills

CRM software

Tools

CRM software

Job description

Roles and Responsibilities :

• Handle inbound and outbound calls to resolve customer queries, concerns, and issues.
• Process transactions, provide product information, and cross-sell relevant financial products to customers.
• Meet daily/weekly targets for call handling, sales conversion rates, and quality metrics.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-10 years of experience in BPO sales or telesales industry.
• Strong communication skills in Malayalam language (written & spoken).
• Proficiency in cold calling, domestic BPO sales, inside sales, inbound calls, phone banking, outbound calling, outbound process, telecalling.