Malayalam Customer Support Executive

Innovasoftservices; Secunderabad; On-site; INR 198,000 - 242,000; Full time

Job summary

Innovasoftservices in Secunderabad, Telangana, is hiring Malayalam Customer Support Executives for a full-time, permanent role. The position requires Malayalam language proficiency and basic English, with work from office in Secunderabad.

Freshers and experienced candidates may apply, with immediate joining preferred and a rotational day shift in a 5-day work week. You will handle calls, provide accurate information, and resolve customer queries to ensure a positive experience.

Qualifications

• Malayalam communication skills required; basic English also needed.
• Freshers and experienced candidates may apply.
• Intermediate/HSC or any graduation accepted.
• Sales experience would be an advantage.
• Candidate must be willing to work from office.
• Immediate joiners preferred.

Responsibilities

• Handle customer calls professionally.
• Provide customers with accurate information.
• Explain products and services to customers.
• Handle customer queries, surveys, and feedback.
• Resolve customer queries and problems effectively.
• Maintain professional communication throughout customer interactions.

Skills

Malayalam

English (basic)

Education

Intermediate / HSC / Any Graduation

Job description

Malayalam Customer Support Executive

Job Location: Secunderabad, Telangana

Work Mode: Work from Office

Employment Type: Full-Time, Permanent

Industry: BPO / Customer Support

Working Days: 5 Days with Rotational Week Off

Shift: Rotational Day Shift

CTC: 2.20 LPA

Job Summary

We are hiring Malayalam Customer Support Executives for a full-time customer-support position in Secunderabad.

The ideal candidate should have good communication skills in Malayalam along with basic English communication skills. Both freshers and experienced candidates are welcome to apply.

The role involves handling customer calls, answering enquiries, providing information, resolving customer concerns, and delivering a positive customer experience.

Roles & Responsibilities

• Handle customer calls professionally.
• Provide customers with accurate information.
• Explain products and services to customers.
• Handle customer queries, surveys, and feedback.
• Manage enquiry and service-related calls.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer queries and problems effectively.
• Maintain professional communication throughout customer interactions.
• Provide a positive customer-service experience.
• Follow established processes and service standards.

Eligibility Criteria

• Good communication skills in Malayalam.
• Basic English communication skills.
• Freshers and experienced candidates may apply.
• Intermediate/HSC or any graduation qualification accepted.
• Sales experience would be an advantage.
• Candidate must be willing to work from office.
• Immediate joiners are preferred.

Educational Qualification

Intermediate / HSC / Any Graduation

Experience

Freshers and experienced candidates can apply.

Candidates with previous customer service, BPO, call-center, or sales experience will have an advantage.

Compensation

CTC: 2.20 LPA

Work Schedule

• Full-Time, Permanent position.
• 5 working days per week.
• Rotational week off.
• Rotational day shifts.
• Work from Office.
• No cab facility is provided.

Preferred Candidate

The ideal candidate should:

• Communicate confidently in Malayalam.
• Have basic English communication skills.
• Be customer-focused and service-oriented.
• Be comfortable handling customer calls.
• Have good listening and problem-solving skills.
• Be willing to work from the Secunderabad office.
• Be available to join immediately or at short notice.

Freshers with strong Malayalam communication skills are encouraged to apply.