Customer Care Executive

PERSOL; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

PERSOL India is seeking a donor relations executive to handle outbound calls, inbound queries, and email communications with prospective donors and supporters. You will provide information on campaigns and donation processes, aiming to convert prospects into pledges and secure ongoing monthly support for our programs.

You will build donor relationships, create awareness of our initiatives in India and globally for children and communities, and maintain donor data for processing and

Qualifications

• Experience handling outbound calls and donor inquiries.
• Ability to explain campaigns and donation processes to prospects.
• Proven ability to convert prospects into pledges and secure donations.

Responsibilities

• Handle outbound calls, inbound queries, and email communication with prospective donors and supporters.
• Provide accurate information about company's campaigns, initiatives, and donation processes while converting prospects into opportunities through pledges, follow-ups, and successful closures.
• Build positive relationships with donors and encourage long-term monthly support for company's programs.
• Create awareness about company's global and India-focused initiatives for children and communities.
• Collect and maintain donor information and relevant details required for donation processing and communication.
• Understand donor requirements and provide suitable solutions to encourage continued engagement.
• Ensure all interactions are conducted professionally, respectfully, and in alignment with organisation values.
• Maintain a donor-focused approach while achieving campaign goals and performance targets.

Skills

Outbound calls

Inbound queries

Email communication

Donor engagement

Relationship building

Donor information management

Communication skills

Job description

Role & responsibilities

Key Responsibilities

• Handle outbound calls, inbound queries, and email communication with prospective donors and supporters.
• Provide accurate information about company's campaigns, initiatives, and donation processes while converting prospects into opportunities through pledges, follow-ups, and successful closures.
• Build positive relationships with donors and encourage long-term monthly support for company's programs.
• Create awareness about company's global and India-focused initiatives for children and communities.
• Collect and maintain donor information and relevant details required for donation processing and communication.
• Understand donor requirements and provide suitable solutions to encourage continued engagement.
• Ensure all interactions are conducted professionally, respectfully, and in alignment with organisation values.
• Maintain a donor-focused approach while achieving campaign goals and performance targets.

[e-mail]

www.persolindia.com