Customer Care Associate - US

BrightCHAMPS; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

BrightCHAMPS is hiring for a Customer Support Associate Voice Process to handle inbound and outbound calls, resolve queries, and ensure a seamless customer experience. The role requires excellent English communication, empathy, and the ability to work night shifts with rotational weekends.

Freshers with strong communication skills are welcome, and familiarity with CRM tools is preferred. A personal laptop is required to perform official duties in a fast-paced environment.

Qualifications

• Excellent verbal communication skills in English.
• Willingness to work in night shift.
• A personal laptop which can be used for official purpose.
• Strong interpersonal and customer-handling skills.
• Ability to manage difficult conversations professionally.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to work in a fast-paced environment.
• Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.
• Prior experience in customer support/voice process/BPO is preferred.
• Freshers with strong communication skills can also apply.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Resolve customer queries, complaints, and escalations with empathy and accuracy.
• Provide information regarding products, services, payments, schedules, and processes.
• Maintain high customer satisfaction and service quality standards.
• Coordinate with internal teams to ensure quick issue resolution. Accurately update CRM systems and maintain customer records.
• Follow company SOPs, scripts, and communication guidelines.
• Meet daily productivity, quality, and performance metrics.

Skills

English fluency

Night shift

Interpersonal skills

Customer handling

Tools

CRM tools

Job description

BrightCHAMPS is a global live-learning edtech platform helping children aged 6–16 master future-ready skills like coding, financial literacy, robotics, and communication. Operating across 30+ countries in 12+ languages, we're a fast-scaling, mission-driven organization built on a \"Championship Mindset\" — collaborating like a team, moving fast, and staying focused on real impact for the next generation of learners.

About the Role

BrightCHAMPS is looking for energetic and customer-focused professionals to join our Customer Support Operations team. As a Customer Support Associate Voice Process, you will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a seamless customer experience through inbound and outbound voice support. This role is ideal for candidates with excellent communication skills, problem-solving abilities, and a passion for customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Resolve customer queries, complaints, and escalations with empathy and accuracy.
• Provide information regarding products, services, payments, schedules, and processes.
• Maintain high customer satisfaction and service quality standards.
• Coordinate with internal teams to ensure quick issue resolution. Accurately update CRM systems and maintain customer records.
• Follow company SOPs, scripts, and communication guidelines.
• Meet daily productivity, quality, and performance metrics.

Requirements

• Excellent verbal communication skills in English.
• Willingness to work in night shift
• A personal laptop which can be used for official purpose
• Strong interpersonal and customer-handling skills.
• Ability to manage difficult conversations professionally.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to work in a fast-paced environment.
• Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.
• Prior experience in customer support/voice process/BPO is preferred.
• Freshers with strong communication skills can also apply.

Preferred Skills

• Active listening and problem-solving abilities.
• Positive attitude and customer-first mindset.
• Ability to work collaboratively within teams.