Customer Associate

Mahindra Finance; Ankleshwar; On-site; INR 250,000 - 420,000; Full time

Job summary

Mahindra Finance in Ankleshwar, Gujarat, is looking for a customer service oriented loan officer to handle car loan queries and manage end-to-end loan processing. The role requires coordinating with Operations and Credit teams to ensure timely disbursal and meticulous record keeping.

Ideal candidates will resolve customer issues efficiently and maintain high service standards while handling pre-approvals and disbursements in a fast-paced environment.

Responsibilities

• Handle customer queries related to car loan applications, including pre-approvals and disbursement.
• Process loan applications from start to finish, ensuring timely disbursal within TAT.
• Maintain accurate records of customer interactions, transactions, and follow-ups.
• Collaborate with internal teams (Operations, Credit) for seamless processing of loans.
• Provide excellent customer service by resolving issues promptly and efficiently.

Job description

Roles and Responsibilities

• Handle customer queries related to car loan applications, including pre-approvals and disbursement.
• Process loan applications from start to finish, ensuring timely disbursal within TAT.
• Maintain accurate records of customer interactions, transactions, and follow-ups.
• Collaborate with internal teams (Operations, Credit) for seamless processing of loans.
• Provide excellent customer service by resolving issues promptly and efficiently.