Customer Assistance Manager_Personal Loan-Hardship Assistance Unit_New Delhi

Kotak Mahindra Bank; New Delhi; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Portfolio Manager to lead collections and recovery for retail asset products within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and guiding a team of collection executives.

A proactive field operations approach and training focus are essential. Responsibilities include monitoring collection efficiency, coordinating with agencies, and ensuring compliance with internal and

Responsibilities

• Collections Management: Monitor and maintain collection efficiency across assigned portfolios.
• Ensure timely follow-ups and resolution of delinquent accounts.
• Analyze collection trends and implement corrective actions.

Job description

Job Description:

The Portfolio Manager will be responsible for managing collections and recovery for retail asset products within the assigned area. This includes overseeing repossession activities, coordinating with external agencies, handling legal formalities, and leading a team of collection executives. The role requires a proactive approach to field operations, team training, and compliance with internal and regulatory standards.

Responsibilities

Collections Management:

• Monitor and maintain collection efficiency across assigned portfolios.
• Ensure timely follow-ups and resolution of delinquent accounts.
• Analyze collection trends and implement corrective actions.

Repossession & Recovery:

• Manage repossession activities in coordination with repossession agents.
• Oversee the sale of repossessed assets to maximize recovery.
• Ensure compliance with legal and regulatory requirements during repossession.

Agency & Field Coordination:

• Liaise with external collection agencies and field executives.
• Provide training and guidance to the collections team.
• Conduct field visits when necessary to support recovery efforts.

Legal & Compliance:

• Coordinate with legal teams for initiating and following up on legal actions.
• Ensure all documentation and processes are in line with bank policies and regulatory norms.

Requirements: