Customer Assistance Manager_Loan Against Property_0233_8514_1014521_HRR

Kotak Mahindra Bank; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank in Chennai, India, is looking for a collections professional to monitor performance across portfolios and supervise repossession activities. The role involves coordinating with agents, agencies, and sales teams for asset disposal, while ensuring compliance with policies and legal requirements.

It also requires handling legal formalities with the legal department, performing field visits, and training the collections team to enhance performance and ethics in every activity.

Responsibilities

• Monitor and maintain collection performance across the assigned portfolio. Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal. Liaise with collection agencies to ensure effective recovery strategies. Handle legal formalities related to collections and repossession in coordination with the legal department. Conduct field visits as required to support and supervise collection efforts. Train and guide the collections team to enhance performance and compliance. Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.

Job description

Job Description:

Responsibilities

Monitor and maintain collection performance across the assigned portfolio. Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal. Liaise with collection agencies to ensure effective recovery strategies. Handle legal formalities related to collections and repossession in coordination with the legal department. Conduct field visits as required to support and supervise collection efforts. Train and guide the collections team to enhance performance and compliance. Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.

Requirements