Manager - Debt Management Services - Consumer

Bajaj Finserv Limited; Thane, Mumbai; On-site; INR 360,000 - 480,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist in Maharashtra, India to oversee recovery of overdue loans and credit accounts. The role involves coordinating collections, tracking performance, ensuring legal compliance during repossessions, and leading a team of collection officers.

The position requires field visits, risk reporting, and strong Excel skills to monitor and improve collection performance. Travel with RO’s is expected.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be proficient in Excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counselling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPL
• Wheels (Vehicle Finance) Repo and Legal Management
• Litigation Case Management
• Compliance Risk Mitigation
• Reporting Documentation.

Job description

Job Summary

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

• Achieve collections target by visiting customers/agency.


• Monitor performance against set parameters and provide regular updates and providing proper guidelines.


• Milestone reviewing and tracking.


• Ensure legal guidelines are complied with while repossessing products.


• Travelling with the RO's.


• To do timely allocation of the cases of the team members.


• Should be Profecient in excel.


• Daily tracking of the performance of the team members.


• Maintain accurate records of customer interactions and transactions.


• Handle escalations promptly and effectively to resolve issues.


• Daily DRR (Daily Risk Report) management.


• Develop and implement strategies to improve collection rates.


• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.


• Manage a team of collection officers to achieve overall targets.


• Rectify problems encountered during the collection process.


• Manage average collection reports to monitor and improve collection performance.


• Legal Recovery for Urban NPL


• Wheels (Vehicle Finance) Repo and Legal Management


• Litigation Case Management


• Compliance Risk Mitigation


• Reporting Documentation.