Customer Account Manager

ANSITINDIA; Surat; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

ANS IT India Pvt. Ltd. is seeking a Customer Account Manager to own the commercial health and growth of an assigned customer portfolio.

You will ensure value delivery and sustained engagement across ANS solutions. Responsibilities include retaining and renewing contracts, driving timely renewals, reducing churn, and identifying upsell and cross-sell opportunities while maintaining thorough CRM records. You will serve as the primary commercial contact for key accounts and conduct periodic

Qualifications

• 3–6 years in account management, customer success or B2B relationship management.

Responsibilities

• Own retention and renewal of all contracts within the assigned customer portfolio.
• Drive timely renewals, initiating the process at least 30 days before contract expiry.
• Minimize churn by proactively managing customer health and resolving risks early.
• Identify and close upsell and cross-sell opportunities across the portfolio.
• Serve as the primary commercial point of contact for portfolio customers.
• Conduct periodic business reviews with strategic and key accounts.
• Maintain accurate account, renewal and revenue records in CRM.
• Strong relationship-building and account-management ability
• Commercial acumen for renewals, upsell and churn control
• Proactive, customer-first mindset
• Confident communication with decision-makers
• Disciplined CRM and renewal-tracking habits

Job description

The Customer Account Manager owns the commercial health and growth of an assigned customer portfolio. This role is accountable for retention, renewals, churn control and account expansion — ensuring every customer continues to derive value from ANS solutions and grows their engagement over time.

Experience Required

3–6 years in account management, customer success or B2B relationship management.

Key Responsibilities

• Own retention and renewal of all contracts within the assigned customer portfolio.
• Drive timely renewals, initiating the process at least 30 days before contract expiry.
• Minimize churn by proactively managing customer health and resolving risks early.
• Identify and close upsell and cross-sell opportunities across the portfolio.
• Serve as the primary commercial point of contact for portfolio customers.
• Conduct periodic business reviews with strategic and key accounts.
• Maintain accurate account, renewal and revenue records in CRM.
• Strong relationship-building and account-management ability
• Commercial acumen for renewals, upsell and churn control
• Proactive, customer-first mindset
• Confident communication with decision-makers
• Disciplined CRM and renewal-tracking habits

About Company

Founded in 2011, ANS IT India Pvt. Ltd. has evolved from a vehicle tracking pioneer into a comprehensive technology ecosystem powering connected operations, intelligent mobility, smart infrastructure and data-driven decisions across India. We serve enterprises, fleet operators and government bodies through our PROTECTED™, OPTIMISED™ and CONNECTED™ platforms — spanning GPS telematics, IoT monitoring, fuel intelligence, video telematics, AIS-140 compliance and smart city solutions.