Customer Success Manager

ANSITINDIA; Surat; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ANS IT India Pvt. Ltd. seeks a Customer Success Manager to ensure customers gain maximum value from ANS solutions across onboarding through the lifecycle. You will drive adoption, monitor account health, and proactively prevent churn, turning satisfied customers into long-term, growing relationships.

The role requires 3–6 years in customer success or related fields and strong communication skills to collaborate with product and operations teams and support renewals and growth opportunities.

Qualifications

• 3–6 years in customer success, account management or technical account management.
• Excellent communication and problem-solving skills.
• Data-driven approach with comfort using CRM and success tooling.

Responsibilities

• Own onboarding and activation of new customers for fast time-to-value.
• Drive platform adoption and usage across the customer base.
• Monitor customer health scores and proactively address at-risk accounts.
• Partner with Account Managers to support renewals and identify growth opportunities.
• Act as the voice of the customer, channeling feedback to product and operations teams.
• Build success plans and conduct periodic check-ins with key customers.
• Maintain accurate customer health and engagement records in the CRM.
• Demonstrate value and drive adoption through data-driven strategies.

Skills

Customer success

Account management

Technical account management

Tools

CRM

Job description

The Customer Success Manager ensures customers achieve maximum value from ANS solutions from onboarding through the entire lifecycle. This role drives adoption, monitors account health, and proactively prevents churn — turning satisfied customers into long-term, growing relationships.

Experience Required

3–6 years in customer success, account management or technical account management.

Key Responsibilities

• Own onboarding and activation of new customers for fast time-to-value.
• Drive platform adoption and usage across the customer base.
• Monitor customer health scores and proactively address at-risk accounts.
• Partner with Account Managers to support renewals and identify growth opportunities.
• Act as the voice of the customer, channeling feedback to product and operations teams.
• Build success plans and conduct periodic check-ins with key customers.
• Maintain accurate customer health and engagement records in the CRM.
• Strong customer-success and relationship-management mindset
• Ability to drive adoption and demonstrate value
• Proactive, data-driven account-health management
• Excellent communication and problem-solving skills
• Comfort with CRM and customer-success tooling

About Company

Founded in 2011, ANS IT India Pvt. Ltd. has evolved from a vehicle tracking pioneer into a comprehensive technology ecosystem powering connected operations, intelligent mobility, smart infrastructure and data-driven decisions across India. We serve enterprises, fleet operators and government bodies through our PROTECTED™, OPTIMISED™ and CONNECTED™ platforms — spanning GPS telematics, IoT monitoring, fuel intelligence, video telematics, AIS-140 compliance and smart city solutions.