CSA (Customer Service Associate) + SCM Executive

Wipro; Kolkata District; On-site; INR 400,000 - 650,000; Full time

Benefits offered by this job

Direct payroll

Transport facility

Job summary

Wipro is seeking a CSA + SCM Executive to manage order status, delivery updates, and POD within patient timelines. The role includes SAP-based order creation and approvals, cross-functional coordination, and proactive issue resolution.

The incumbent will handle SCM operations, track shipments, maintain customer master data, and support analytics. This is a permanent WFO position requiring early morning shifts and immediate joiners in India.

Qualifications

• Graduate in any discipline.
• Minimum 2 years of BPO experience.
• Experience in Order Management, Customer Service, Supply Chain, Logistics, or Sales Operations.
• Comfortable with 5 Days WFO and Early Morning Shift (3:30 AM Login).
• Immediate joiners only.

Responsibilities

• Manage internal and external customer communications related to order status, delivery updates, POD management, reporting, and query resolution.
• Act as the primary point of contact for customer order-related inquiries.
• Ensure timely resolution of customer concerns while maintaining high service levels.
• Coordinate with cross-functional teams to ensure seamless order fulfillment and customer satisfaction.
• Create and manage manual sales orders in SAP and monitor orders through E-Shop/E-commerce platforms.
• Update and release sales order blocks related to allocation, availability, and credit issues.
• Modify loading and delivery dates and order details as required.
• Create manual invoices, debit/credit notes in SAP and monitor pricing discrepancies.

Skills

Customer service

Order management

Supply chain

Logistics

Stakeholder mgmt

Analytical skills

Communication

Education

Graduate in any discipline

Tools

SAP

MS Excel

MS Outlook

MS Office

POD management

SAP MDG

Job description

Job Description

CSA (Customer Service Associate) + SCM (Supply Chain Management) Executive

• Job Title: CSA + SCM Executive (Order Management & Supply Chain Operations)
• Experience: 2-4 Years
• Work Mode: 5 Days Work From Office (WFO)
• Shift: Early Morning Shift (3:30 AM Login)
• Employment Type: Permanent
• Notice Period: Immediate Joiners Required

Perks & Benefits

• Permanent opportunity with Wipro under direct payroll.
• One-way free transport facility (within transport boundary).

Mandatory Requirements

• Graduate in any discipline.
• Minimum 2 years of BPO experience.
• Experience in Order Management, Customer Service, Supply Chain, Logistics, or Sales Operations.
• Comfortable with 5 Days WFO and Early Morning Shift (3:30 AM Login).
• Immediate joiners only.

Key Responsibilities

Customer Service Operations

• Manage internal and external customer communications related to order status, delivery updates, POD management, reporting, and query resolution.
• Act as the primary point of contact for customer order-related inquiries.
• Ensure timely resolution of customer concerns while maintaining high service levels.
• Coordinate with cross-functional teams to ensure seamless order fulfillment and customer satisfaction.

Order Management Operations

• Create and manage manual sales orders in SAP based on customer requirements.
• Monitor customer-placed orders through E-Shop/E-commerce platforms.
• Update and release sales order blocks related to allocation, availability, and credit issues.
• Modify loading dates, delivery dates, and order details as required.
• Create manual invoices, debit notes, and credit notes in SAP.
• Perform daily checks on pricing discrepancies and update provisional pricing as required.
• Create and monitor customer complaints and claims within SAP.

Supply Chain & Logistics Operations

• Track customer orders and shipments to ensure on-time delivery.
• Coordinate with logistics, warehouse, and planning teams for smooth order execution.
• Maintain customer master data in SAP MDG and support new customer creation.
• Update and maintain customer sales forecasts in SAP APO.
• Support reporting, analytics, and order tracking activities.
• Monitor delivery performance and escal supply chain exceptions proactively.
• Assist in process improvement initiatives to enhance operational efficiency.

Required Skills

• Hands-on experience in SAP (Mandatory).
• Experience in Customer Service, Order Management, Supply Chain, or Logistics Operations.
• Strong stakeholder management and customer handling skills.
• Ability to work across multiple systems and coordinate with diverse teams.
• Good analytical and problem-solving capabilities.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to multitask and thrive in a fast-paced environment.

Technical Skills

• SAP (Mandatory)
• MS Excel (Basic to Intermediate)
• MS Outlook and MS Office Applications
• Reporting and Analytics
• Order Tracking & POD Management
• Customer Master Data Management

Preferred Experience

• Order-to-Cash (O2C) Operations
• Customer Service & BPO Operations
• Supply Chain / Logistics Coordination
• Sales Order Processing
• SAP SD, APO, and MDG Modules
• Complaint and Claims Management