CSA

Firstsource; Hyderabad; On-site; INR 260,000 - 340,000; Full time

Job summary

Firstsource Solutions is hiring for Voice Customer Support Executives in Hyderabad. The role involves handling inbound US-based calls, delivering positive customer experiences, and resolving issues per process guidelines.

Freshers and candidates with customer service experience are welcome, with strong English communication and basic computer skills. Shift timings are US rotational 24x7, with two rotational week-offs.

Qualifications

• Freshers and candidates with customer service experience acceptable.
• Strong verbal English communication with clear voice.
• Active listening, empathy and problem-solving abilities.
• Basic computer navigation and typing skills.

Responsibilities

• Handle inbound customer service calls from US-based customers and provide positive experiences.
• Understand customer concerns and provide accurate, timely resolutions per guidelines.
• Respond to product, service and general inquiries while maintaining quality and compliance standards.
• Meet performance metrics related to call quality, customer satisfaction, and schedule adherence.

Job description

Job Description

Firstsource Solutions is hiring! We have exciting opportunities for Voice Customer Support Executives. If you have strong communication skills and a passion for delivering excellent customer service, this is a great opportunity to build your career with a dynamic and growth-oriented organization.

Job Role

Customer Support Executive (Voice Process

Experience: 0 – 4 years

Work Location: Hyderabad

Shift Timings: US Rotational Shifts (24x7)

Who We're Looking For

• Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.


• Freshers and candidates with customer service experience.


• Strong verbal English communication skills with a clear and confident voice.


• Active listening, empathy, and problem-solving abilities.


• Basic computer navigation and typing skills.


• Flexible to work in US rotational shifts and comfortable with 2 rotational week-offs.


• Positive attitude and ability to work in a fast-paced environment.

What You'll Be Doing

• Handle inbound customer service calls from US-based customers and deliver a positive customer experience.


• Understand customer concerns and provide accurate, timely resolutions as per process guidelines.


• Respond to product, service, and general customer inquiries while maintaining quality and compliance standards.


• Meet performance metrics related to call quality, customer satisfaction, and schedule adherence.

Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Requirements: