CSA

Firstsource Healthcare; Hyderabad; Sur place; INR 240 000 - 360 000; Plein temps

Résumé du poste

Firstsource Solutions in Hyderabad is hiring for a Customer Support Executive (Voice Process). Freshers and candidates with customer service experience are welcome. The role involves handling inbound calls from US customers and delivering a positive service experience.

You will resolve issues per process guidelines, answer inquiries, and maintain high-quality service while meeting performance metrics. US rotational shifts and 24x7 coverage require flexibility and a proactive attitude.

Qualifications

• Freshers and candidates with customer service experience are eligible.
• Strong verbal English communication with a clear, confident voice.
• Active listening, empathy and problem-solving abilities.
• Basic computer navigation and typing skills; ready for US rotational shifts.

Responsabilités

• Handle inbound calls from US-based customers and deliver a positive customer experience.
• Understand concerns and provide timely resolutions per process guidelines.
• Respond to product/service inquiries while maintaining quality and compliance.
• Meet metrics related to call quality, customer satisfaction and schedule adherence.

Connaissances

Verbal English

Active listening

Empathy

Problem solving

Typing

Basic computer skills

US shift flexibility

Formation

Undergraduate / Graduate / Postgraduate eligible

Description du poste

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CSA

Date: 13 Oct 2026

Company: firstsourc

Firstsource Solutions is hiring! We have exciting opportunities for Voice Customer Support Executives. If you have strong communication skills and a passion for delivering excellent customer service, this is a great opportunity to build your career with a dynamic and growth-oriented organization.

Job Role: Customer Support Executive (Voice Process)
Experience: 0 – 4 years
Work Location: Hyderabad
Shift Timings: US Rotational Shifts (24x7)

Who We're Looking For

• Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
• Freshers and candidates with customer service experience.
• Strong verbal English communication skills with a clear and confident voice.
• Active listening, empathy, and problem-solving abilities.
• Basic computer navigation and typing skills.
• Flexible to work in US rotational shifts and comfortable with 2 rotational week-offs.
• Positive attitude and ability to work in a fast-paced environment.

What You'll Be Doing

• Handle inbound customer service calls from US-based customers and deliver a positive customer experience.
• Understand customer concerns and provide accurate, timely resolutions as per process guidelines.
• Respond to product, service, and general customer inquiries while maintaining quality and compliance standards.
• Meet performance metrics related to call quality, customer satisfaction, and schedule adherence.