Cruelty Response Coordinator

People for the Ethical Treatment of Animals (PETA) India; Mumbai, Delhi; Hybrid; INR 446,000 - 670,000; Full time

Job summary

People for the Ethical Treatment of Animals (PETA) India is seeking a full-time Cruelty Response Team member to handle cruelty cases and help enforce laws in Mumbai or Delhi.

The role includes office, field, and remote work with daytime, evening, and weekend shifts, coordinating with police, SPCA, and volunteers to file reports and protect animals.

A bachelor’s degree, fluency in Hindi and English, and strong communication are required; willingness to travel as needed.

Qualifications

• Bachelor’s degree from a recognised institution.
• Voluntary or other experience handling cruelty-to-animals cases.
• Proficient in Hindi and English.
• Willingness to travel as needed.
• Excellent oral and written communication skills.
• Vegan lifestyle adherence.

Responsibilities

• Respond to cruelty-case calls and complaints via e-mail or social media.
• Respond to general cruelty-case complaints and file legal rights form letters.
• Coordinate with local animal protection organisations or volunteers to file complaints.
• Work with police, forest department, and SPCA to file reports; travel as needed.
• Help public with ways to assist in cruelty matters.
• Maintain CRT’s national database on volunteering and enforcement contacts.
• Maintain records of complaints and outcomes.
• Represent PETA India to public, organisations, volunteers, veterinarians, government agencies, the police, etc.
• Perform other duties assigned by supervisor.

Skills

Hindi

English

Communication

Organizational skills

Multi-tasking

Computer proficiency

Travel willingness

Legal coordination

Education

Bachelor’s degree

Tools

MS Office

Job description

To assist PETA India’s Cruelty Response Team (CRT) in handling cases involving cruelty to animals and enforcing laws

Term of Employment:

Full-time

Work Schedule:

The schedule will include daytime, evening, and weekend work.

Reports To:

Manager of Cruelty Response Projects

Location:

Mumbai or Delhi (The position will involve office, field, and remote work.)

Primary Responsibilities and Duties:

• Respond to specific cruelty-case calls and complaints received via e-mail or through social media in an effective and efficient manner
• Respond to general cruelty-case complaints, such as housing societies that wrongly impose restrictions on companion animals, with form letters and other means of ensuring legal rights
• Coordinate promptly with local animal protection organisations or volunteers to file cruelty-case complaints
• Work with law enforcement authorities such as police, forest department officials, and SPCA representatives to get non-cognisable offence reports, first information reports, or preliminary offence reports registered, including by independently travelling to the concerned location when necessary
• Help members of the public with ways they can assist in matters of cruelty to animals
• Maintain and update the CRT’s national database on volunteering and law enforcement contacts and services
• Ensure that thorough records are maintained for complaints received via phone, e-mail, and social media regarding cruelty cases, including how they were handled and concluded
• Professionally represent PETA India to the public, organisations, volunteers, veterinarians, government agencies, the police, and others
• Perform any other duties assigned by the supervisor

Qualifications:

• Minimum of a bachelor’s degree from a recognised institution
• Voluntary or other experience handling cruelty-to-animals cases
• Computer proficiency
• Fluency in Hindi and English
• Knowledge of other local Indian languages a plus
• Exceptional organisational and time management skills, including multi-tasking
• Excellent oral and written communication skills
• Ability to deal patiently with animal protection organisations, volunteers, and other government contacts
• Passion for facilitating law enforcement work, preventing cruelty to animals, and helping animals in need
• Compassionate, responsible, and self-driven character
• Outgoing and personable manner with excellent communication skills
• Adherence to a vegan lifestyle
• Ability and willingness to travel independently, as needed, to handle cruelty cases
• Supportive position vis-à-vis PETA India’s philosophy and the ability to advocate for the group’s positions on issues in a professional manner
• Commitment to the objectives of the organisation