CRM Manager - Projects & Growth

NEXA - Digital Marketing; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NEXA - Digital Marketing is seeking an experienced CRM Project & Growth Manager to own end-to-end HubSpot implementation engagements. You will be the primary client contact from kickoff to go-live, responsible for timelines, quality, and client confidence.

Work with an Implementation Specialist to ensure deliverables meet the bar. The role requires running complex CRM projects, guiding clients through challenges, and identifying where HubSpot can drive growth with confident commercial

Qualifications

• Bachelor's degree or related field required.
• 3–5+ years hands-on HubSpot implementation and CRM management.

Responsibilities

• Lead discovery and kickoff sessions, identify quick wins and set client expectations.
• Conduct demo calls, configure demo assets, and showcase HubSpot's value.
• Oversee onboarding lifecycle: project planning, data migration, configuration, integrations.
• Perform rigorous quality checks on team deliverables.
• Develop handover documentation and training materials.
• Deliver client training sessions to maximize HubSpot investment.
• Collaborate with web developers and solutions architects to ensure seamless CRM integration with websites.
• Advise on CRM requirements during website design to support lead capture.
• Provide technical guidance on HubSpot integrations with other systems.
• Audit client accounts to identify conversion and retention opportunities.
• Stay updated with HubSpot releases and champion new ideas.
• Propose growth initiatives to expand HubSpot usage.
• Act as a HubSpot SME, providing ongoing support and best practices.

Education

Bachelor's degree in Business Administration, Marketing, Information Systems, Computer Science or related field

Tools

HubSpot

APIs & third-party integrations

Job description

NEXA is urgently looking for an experienced CRM Project & Growth Manager to own the end-to-end delivery of HubSpot implementation engagements. You will be the primary client contact throughout the project lifecycle, from kickoff to go-live, responsible for timelines, quality, and client confidence. You will work alongside a dedicated Implementation Specialist who handles the technical build - your focus is structured project management, clear client communication, and ensuring nothing leaves the team without meeting the bar.

This is a role for someone who has run complex CRM projects before, managed clients through difficult moments, and can hold a commercial conversation - spotting where a client can do more with HubSpot and making the case for it.

Who You Are

• A delivery-proven project lead. You have owned CRM implementation projects from end to end and have a track record of projects completed on time, in scope, and to a high standard. You understand what can go wrong and how to prevent it.
• Client-facing and trusted. You are comfortable running discovery sessions, managing expectations, navigating scope conversations, and being the face of delivery for clients. Clients feel informed and in control when you are on the project.
• Structured and accountable. You track every moving part, flag risks early, and make sure milestones do not slip quietly. You bring rigour to briefing your team so that tasks are clear, unblocked, and progressing.
• A clear, confident communicator. You can translate complex CRM concepts into plain language for non-technical clients and write documentation that a team member can pick up and execute without chasing you for clarification.
• Commercially aware and growth-minded. You notice when clients are underutilizing HubSpot, you understand what expanded capability would do for their business, and you are comfortable having value and growth conversations. You do not wait for clients to ask - you bring ideas.

Key Responsibilities:

HubSpot Onboarding

• Lead discovery and kick-off sessions, identifying quick wins and setting client expectations.
• Conduct demo calls, configure demo assets, and showcase HubSpot's value.
• Oversee the full onboarding lifecycle: project planning, data migration, configuration (pipelines, workflows, automations, integrations).
• Perform rigorous quality checks on team deliverables to maintain excellence.
• Develop comprehensive handover documentation and tailored training materials (guides, screen recordings, knowledge-base articles).
• Deliver client training sessions that equip users to maximise their HubSpot investment.

Collaboration with Website & Solutions Architecture Teams

• Work closely with web developers and solutions architects to ensure seamless integration of CRM components with website builds.
• Advise on CRM-related requirements during website design to support lead generation and data capture.
• Provide technical guidance on integrations between HubSpot and other systems to enhance overall solution architecture.
• Partner with the team lead to audit existing client accounts, pinpointing optimisation opportunities for conversion and retention.
• Stay up to date with HubSpot releases and emerging tech integrations - champion new ideas to internal teams and clients.
• Propose and implement growth initiatives that expand client usage of HubSpot features.
• Act as a HubSpot subject‑matter expert, providing ongoing support, troubleshooting and best‑practice advice.
• Monitor project health: ensure milestones are met, SLAs adhered to and clients fully adopt the platform.
• Contribute to refining our onboarding and implementation processes - share feedback, document learnings and elevate team efficiency.

Required Qualifications:

• Bachelor's degree in Business Administration, Marketing, Information Systems, Computer Science or a related field.
• 3-5 years (or more) of hands‑on HubSpot implementation and CRM management, ideally within an agency or consultancy.
• Deep understand of the 5 main hubs in HubSpot: Sales Hub, Marketing Hub, Service Hub, Content Hub, and Operations Hub (certifications for these hubs are preferred).
• Experience with integrations, APIs and third-party tools (e.g. Salesforce, MS Dynamics, Zapier, custom API integrations, webhooks and more).
• Strong project-planning and execution skills, including scoping, timeline management and risk identification.
• Excellent verbal and written communication; comfortable leading discovery sessions, demos and training workshops.
• Self-starter attitude with a proactive, roll-up-your-sleeves approach to uncovering and pursuing growth opportunities.
• Multilingual or regional experience (e.g. MENA market) (advantageous).