CRM Manager

Galaxy Resource Private Limited; Kolkata District; On-site; INR 810,000 - 990,000; Full time

Job summary

GRPL India (Galaxy Resource Private Limited) is seeking a CRM Manager – Real Estate in Kolkata. The role welcomes freshers and experienced candidates, with a target salary of ₹9 LPA and 3 openings.

You will manage customer relationships across the buying journey, coordinating with Sales, Legal, Finance, and Operations to ensure timely resolutions. The ideal candidate has 6–10 years in CRM for real estate, strong customer service skills, and proficiency with MIS and CRM software.

Qualifications

• 6–10 years of CRM/relationship management experience in real estate.
• Strong customer handling and problem-solving abilities.
• Experience with MIS and customer reporting is preferred.

Responsibilities

• Manage relationships with property buyers and high-value customers.
• Handle customer queries, complaints, requests, and service-related concerns.
• Coordinate with Sales, Projects, Legal, Finance, and Operations teams for timely resolution.
• Maintain customer records and prepare daily/monthly MIS reports.
• Follow up on bookings, documentation, payment, and possession timelines.
• Ensure a smooth pre-sales and post-sales customer experience.

Skills

CRM

MIS

Reporting

Tools

MS Excel

CRM software

Reporting tools

Job description

GRPL India (Galaxy Resource Private Limited) has an open CRM Manager – Real Estate position in Kolkata. Both freshers and experienced candidates may apply, subject to the role requirements below. The role pays ₹9 LPA (3 openings), and there is no fee at any stage of hiring.

About this job Senior Customer Relationship Manager – Real Estate in Kolkata at our client. 6–10 years of experience required in CRM, client handling, customer relations, MIS, and real estate. We are looking for an experienced and customer-focused Senior Customer Relationship Manager – Real Estate to manage customer relationships throughout the property buying journey. The role involves handling customer queries, coordinating with sales, site, legal, finance, and CRM teams, ensuring timely resolution of customer concerns, and maintaining high levels of customer satisfaction and retention.

Job at a glance

• Role: CRM Manager – Real Estate
• Location: Kolkata, West Bengal
• Salary: ₹9 LPA
• Job type: Full Time
• Openings: 3

What you will do as CRM Manager – Real Estate

• -Manage relationships with property buyers and high-value customers.
• -Handle customer queries, complaints, requests, and service-related concerns.
• -Coordinate with Sales, Projects, Legal, Finance, and Operations teams for timely resolution.
• -Manage pre-sales and post-sales customer interactions .
• -Ensure timely follow-up on booking, documentation, payment, possession, and other customer requirements.
• -Maintain customer-wise records and prepare daily/monthly MIS reports .
• -Coordinate with customers regarding property visits, documentation, possession, and handover activities.
• -Conduct regular customer follow-ups to ensure a smooth buying and post-sales experience.
• -Resolve customer grievances professionally and ensure timely closure.
• -Maintain strong relationships with existing customers and improve customer satisfaction.
• -Identify opportunities to enhance customer experience and support customer retention.
• -Coordinate with internal teams to ensure commitments made to customers are fulfilled.

Who should apply

• -6–10 years of experience in CRM / Customer Relationship / Client Relationship Management , preferably in Real Estate.
• -Strong experience in handling property buyers, investors, and high-value customers .
• -Strong customer grievance-handling and problem-solving abilities.
• -Good knowledge of MS Excel, MIS, CRM software, and customer reporting .
• -Ability to work with Sales, Legal, Finance, Projects, and Operations teams.
• -Experience in residential/commercial real estate projects will be preferred.