CRM - Manager with Real Estate Exp

KSR Realty; Chennai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Provident fund

Health insurance

Job summary

KSR Realty in Chennai (T. Nagar) is seeking a CRM Manager with real estate experience to manage the entire customer journey, from enquiries to post-handover support. The role involves coordinating with sales, presales, accounts, and legal teams to ensure smooth closures and high customer satisfaction.

Experience of 4–10 years in real estate is preferred. Full-time on-site position with provident fund and health insurance benefits.

Qualifications

• Manage customer relationships across property buying journey.
• Coordinate sales closures and post-sales support.

Responsibilities

• Handle customer queries via phone, email, and in-person meetings.
• Maintain regular communication with customers to ensure satisfaction.
• Coordinate with Sales and Presales teams on customer requirements and bookings.
• Track booking status, payments, and documentation milestones.
• Oversee post-sales handover, project updates, and customer feedback.

Job description

"CRM Manager - with Real Estate Exp"

Company: KSR Realty
Location: T. Nagar, Chennai
Experience: 4 to 10 Years (Real Estate Experience Preferred)
Qualification: Any Degree
Employment Type: Full-Time

To manage customer relationships throughout the property buying journey, ensure customer satisfaction, coordinate sales closures, and provide post-sales support until property handover.

Key Responsibilities:

1. Customer Relationship Management

• Handle customer queries, calls, emails and complaints.
• Maintain regular communication with customers.
• Ensure a positive customer experience throughout the sales and post-sales journey.
• Maintain accurate customer information in the CRM software.

2. Sales Coordination

• Coordinate with Sales and Presales teams regarding customer requirements.
• Follow up on bookings, documentation and payment milestones.
• Track booking status and ensure timely customer updates.
• Coordinate site visits and customer meetings.

3. Documentation & Payment Follow-up

• Coordinate collection of booking forms, KYC documents and agreements.
• Follow up on pending payments and outstanding dues.
• Coordinate with the Accounts and Legal teams for documentation and payment updates.
• Maintain customer-wise records and payment trackers.

4. Post-Sales & Handover

• Handle customer queries after booking.
• Coordinate with construction and project teams regarding project progress updates.
• Manage customer feedback and complaints.
• Coordinate property handover and possession formalities.

5. Reporting & MIS

• Prepare daily, weekly and monthly CRM reports.
• Track customer complaints, closures and pending activities.
• Maintain booking, cancellation and payment status reports.
• Monitor customer satisfaction and service quality.

Perks and benefits

• Provident fund
• Health insurance