Senior Customer Relationship Manager

Galaxy Resource Private Limited; Kolkata District; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Galaxy Resource Private Limited (GRPL India) seeks a Senior Customer Relationship Manager – Luxury Real Estate in Kolkata. The role demands 6–10 years in CRM/ client handling within real estate, managing inquiries and coordinating with various teams to ensure timely resolutions.

The position is full-time in Kolkata, with a salary range of ₹6–9 LPA. Open to male and female candidates, focusing on customer-centric relation management and post-sales engagement.

Qualifications

• MBA/PGDM or equivalent qualification preferred.
• 6–10 years of CRM / client handling experience in real estate.
• Strong communication and interpersonal skills.
• Proficiency in MS Excel, MIS, CRM software and reporting.

Responsabilités

• Manage relationships with property buyers and high-value customers.
• Coordinate with Sales, Projects, Legal, Finance and Operations for timely resolution.
• Handle pre-sales and post-sales customer interactions and follow-ups.
• Ensure documentation, payment tracking, possession and handover accuracy.
• Prepare MIS reports and maintain customer records.
• Identify opportunities to improve customer experience and retention.

Connaissances

CRM experience

Customer handling

MIS reporting

MS Excel

Interpersonal skills

Formation

MBA/PGDM

Outils

CRM software

MS Excel

MIS tools

Description du poste

Galaxy Resource Private Limited (GRPL India) is recruiting a Senior Customer Relationship Manager – Luxury Real Estate for a Kolkata based opening. Experience needed: 6-10 years. The offered pay is ₹6–9 LPA (3 openings).

Senior Customer Relationship Manager – Luxury Real Estate, Kolkata (6–10 Yrs) GRPL India (Galaxy Resource Pvt. Ltd.) is hiring a Senior CRM Manager – Real Estate in Kolkata, West Bengal for our client (real estate). This is a full time opening. Salary: Rs 6 – 9 LPA. Experience: 6 – 10 years in CRM / client handling. Open to male and female candidates. We are looking for an experienced and customer-focused Senior Customer Relationship Manager – Real Estate to manage customer relationships throughout the property buying journey. The role involves handling customer queries, coordinating with sales, site, legal, finance, and CRM teams, ensuring timely resolution of customer concerns,

Job at a glance

• Role: Senior Customer Relationship Manager – Luxury Real Estate
• Location: Kolkata, West Bengal
• Salary: ₹6–9 LPA
• Job type: Full Time
• Experience: 6-10 years
• Openings: 3

What you will do as Senior Customer Relationship Manager – Luxury Real Estate

• -Manage relationships with property buyers and high-value customers. -Handle customer queries, complaints, requests, and service-related concerns. -Coordinate with Sales, Projects, Legal, Finance, and Operations teams for timely resolution. -Manage pre-sales and post-sales customer interactions. -Ensure timely follow-up on booking, documentation, payment, possession, and other customer requirements. -Maintain customer-wise records and prepare daily/monthly MIS reports. -Coordinate with customers regarding property visits, documentation, possession, and handover activities. -Conduct regular customer follow-ups to ensure a smooth buying and post-sales experience. -Resolve customer grievances professionally and ensure timely closure. -Maintain strong relationships with existing customers and improve customer satisfaction. -Identify opportunities to enhance customer experience and support customer retention. -Coordinate with internal teams to ensure commitments made to customers are fulfilled. -Monitor customer feedback and identify areas for service improvement. -Handle CRM/Customer Care activities and ensure proper documentation of customer interactions. Required Skills -Education: MBA/PGDM or equivalent qualification preferred. -6–10 years of experience in CRM / Customer Relationship / Client Relationship Management, preferably in Real Estate. -Strong experience in handling property buyers, investors, and high-value customers. -Excellent communication and interpersonal skills. -Strong customer grievance-handling and problem-solving abilities. -Good knowledge of MS Excel, MIS, CRM software, and customer reporting. -Strong coordination and follow-up skills. -Ability to work with Sales, Legal, Finance, Projects, and Operations teams. -Experience in residential/commercial real estate projects will be preferred.

Who should apply

• Experience: 6 – 10 years in CRM / client handling. Qualification: MBA / PGDM or equivalent preferred. Open to male and female candidates. Key Skills Real Estate CRM, Client Handling, Customer Escalations, MIS, Payment Follow-ups, Cross-team Coordination Pay &
• MBA / PGDM or equivalent preferred
• Client Handling
• Cross-team Coordination
• Customer Escalations
• Payment Follow-ups
• Real Estate CRM

Pay and benefits

• Salary: Rs 6 – 9 LPA.