CRM Executive - Marketing

Hindu Mission Hospital (HMH); Chennai District; On-site; INR 150,000 - 300,000; Full time

Job summary

Hindu Mission Hospital (HMH) in Chennai, Tamil Nadu, is hiring for Marketing Coordination to handle enquiries and leads from digital channels. You will coordinate with doctors, schedule appointments, and manage CRM records to support the marketing team and patient care.

The role requires strong communication, interpersonal skills, and basic proficiency with CRM systems and MS Office; 1-3 years in CRM, telecalling, patient coordination or healthcare marketing is preferred.

Qualifications

• Requires professional communication and strong interpersonal skills.
• Must coordinate with doctors, OPD and hospital departments.
• Basic knowledge of CRM systems and MS Office is required.

Responsibilities

• Handle enquiries and leads from digital marketing and other channels.
• Contact prospective patients, provide information on hospital services and doctors, and schedule appointments after confirming availability.
• Conduct timely follow-ups to improve attendance and conversions.
• Maintain lead, appointment and follow-up records in the CRM system and coordinate with hospital departments for patient needs.
• Track lead status, conversions, no-shows and follow-up outcomes; prepare reports for the marketing team.

Skills

Professional communication

Interpersonal skills

Coordination

CRM basics

MS Office basics

Education

Graduate

Tools

CRM systems

MS Office

Job description

Job Summary

Responsible for handling enquiries and leads received through digital marketing and other channels. Contacts prospective patients, provides information on hospital services and doctors, and schedules appointments after confirming doctor availability. Conducts timely follow-ups to improve appointment attendance and conversions. Maintains accurate lead, appointment and follow-up records in the CRM system and coordinates with doctors, OPD and other hospital departments for patient requirements. Tracks lead status, conversions, no-shows and follow-up outcomes, and prepares regular reports for the marketing team. Requires professional communication, strong interpersonal and coordination skills, consistent follow-up, and basic knowledge of CRM systems and MS Office.

Responsibilities

• Responsible for handling enquiries and leads received through digital marketing and other channels.
• Contacts prospective patients, provides information on hospital services and doctors, and schedules appointments after confirming doctor availability.
• Conducts timely follow-ups to improve appointment attendance and conversions.
• Maintains accurate lead, appointment and follow-up records in the CRM system and coordinates with doctors, OPD and other hospital departments for patient requirements.
• Tracks lead status, conversions, no-shows and follow-up outcomes, and prepares regular reports for the marketing team.

Requirements

• Requires professional communication, strong interpersonal and coordination skills, consistent follow-up, and basic knowledge of CRM systems and MS Office.

Job Features

• Job Category: Marketing
• Department: Marketing
• Qualification: Any graduate
• Experience: 1-3 years in CRM, telecalling, patient coordination or healthcare marketing; hospital or healthcare experience preferred
• No of Vacancies: 01

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.