Telecaller Executive

Aaytham Consulting (AyC); Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Aaytham Consulting (AyC) invites applications for a Telecaller / Patient Care Executive to handle patient enquiries from digital campaigns and schedule appointments.

You will maintain follow-ups, reminders, and post-treatment calls, while ensuring accurate lead records. Fluency in Tamil and English and courteous phone manners are essential in a target-driven clinic environment.

Qualifications

• Bachelor’s degree in any discipline.
• Experience in telecalling, customer service, inside sales or appointment scheduling.
• Experience in a clinic, hospital or healthcare environment is an advantage.
• Comfortable working in a target-oriented environment.

Responsibilities

• Contact leads received through digital advertising campaigns.
• Understand the patient’s requirements and provide basic information about relevant dental services.
• Follow up consistently with leads and encourage them to schedule a consultation.
• Schedule and confirm patient appointments based on the clinic’s availability.
• Send reminders or make confirmation calls before scheduled appointments.
• Follow up with patients who missed or postponed their appointments and reschedule them.
• Conduct post-treatment calls to check on the patient’s recovery and overall experience.
• Escalate clinical concerns or complaints to the dentist or clinic manager.
• Maintain accurate records of calls, follow-ups, appointments and lead status.

Skills

Tamil language

English language

Telephone etiquette

Lead follow-up

Appointment scheduling

Education

Bachelor’s degree

Job description

We are looking for a Telecaller / Patient Care Executive to manage patient enquiries generated through digital advertising campaigns. The role involves engaging prospective patients, scheduling appointments, providing timely reminders, and conducting post-treatment customer care calls.

Role Overview

We are looking for a Telecaller / Patient Care Executive to manage patient enquiries generated through digital advertising campaigns. The role involves engaging prospective patients, scheduling appointments, providing timely reminders, and conducting post-treatment customer care calls.

Key Responsibilities

• Contact leads received through digital advertising campaigns.
• Understand the patient’s requirements and provide basic information about relevant dental services.
• Follow up consistently with leads and encourage them to schedule a consultation.
• Schedule and confirm patient appointments based on the clinic’s availability.
• Send reminders or make confirmation calls before scheduled appointments.
• Follow up with patients who missed or postponed their appointments and reschedule them.
• Conduct post-treatment calls to check on the patient’s recovery and overall experience.
• Escalate clinical concerns or complaints to the dentist or clinic manager.
• Maintain accurate records of calls, follow-ups, appointments and lead status.

  Qualification and Experience

  • Bachelor’s degree in any discipline.
  • Previous experience in telecalling, customer service, inside sales or appointment scheduling.
  • Experience in a clinic, hospital or healthcare environment is an advantage.
  • Comfortable working in a target-oriented environment.

  Required Skills

  • Good communication skills in Tamil and English.
  • Clear, polite and patient-friendly telephone etiquette.
  • Strong follow-up and persuasion skills.
  • Basic computer knowledge and ability to maintain lead records.
  • Good coordination and time-management skills.
  • Empathetic approach when communicating with patients.