CRM Counsellor

Manav Rachna Educational Institutions; Faridabad District; On-site; INR 300,000 - 500,000; Full time

Job summary

A higher education institution in Faridabad is seeking an Associate to manage inbound and outbound student inquiries about online degree programs. The ideal candidate should hold a Master's degree and possess strong communication and interpersonal skills, along with experience in customer service. Responsibilities include providing program information, guiding students through applications, maintaining CRM records, and ensuring timely follow-ups. This full-time role is ideal for someone who thrives in a dynamic and target-driven environment.

Qualifications

• Prior experience in a call center or customer service role is a plus.
• Knowledge of online degree programs and the higher education industry is a plus.
• Ability to work in a fast-paced and target-driven environment.

Responsibilities

• Answer incoming calls and make outbound calls to respond to inquiries.
• Provide detailed information about program options and admission requirements.
• Guide prospective students through the application process.
• Maintain accurate records of all interactions in the CRM system.
• Conduct timely follow-up calls and emails to nurture prospective students.
• Resolve inquiries and concerns effectively.

Skills

Strong communication skills

Interpersonal skills

MS Office skills

Familiarity with CRM software

Education

Masters degree

Job description

Responsibilities

• Inbound and Outbound Calls: Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university.
• Information and Guidance: Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students.
• Application Assistance: Guide prospective students through the application process, ensuring they understand all requirements and deadlines.
• Database Management: Maintain accurate records of all interactions and inquiries in the center’s CRM system.
• Follow-Up: Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns.
• Problem Resolution: Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary.
• Adherence to Policies: Ensure compliance with university policies and guidelines, including data protection and confidentiality.
• Product Knowledge: Stay informed about current online degree programs, admissions policies, and changes in university offerings.

Qualifications

• Masters degree is preferred.
• Prior experience in a call center or customer service role is a plus.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and a friendly, professional demeanor.
• MS Office suite skills and familiarity with CRM software.
• Knowledge of online degree programs and the higher education industry is a plus.
• Ability to work in a fast-paced and target-driven environment.

Location: Faridabad

• Seniority level: Associate
• Employment type: Full-time
• Job function: Education and Training
• Industries: Education Administration Programs, Higher Education, and Primary and Secondary Education