Crm Executive

Arttech Elegant Homes Llp; Faridabad District; On-site; INR 300,000 - 500,000; Full time

Job summary

Arttech Elegant Homes Llp is seeking a CRM Executive to manage customer interactions and correspondence for real estate bookings. The role involves coordinating across sales, accounts, legal, and construction teams to ensure a seamless customer journey from inquiry to possession.

The ideal candidate will have 2-7 years of experience, strong communication in Hindi and English, and hands-on experience with CRM software and MS Excel/Office.

Qualifications

• Good communication skills in Hindi and English.
• Proficiency in MS Excel and MS Office.
• Experience with CRM software.
• Strong customer-handling and problem-solving skills.
• Good follow-up and coordination abilities.
• Ability to maintain customer records and documentation.
• Knowledge of real estate booking and possession processes.

Responsibilities

• Handle customer queries, complaints, and requests related to property bookings.
• Maintain regular communication with customers through calls, WhatsApp, and emails.
• Coordinate with the sales, accounts, legal, and construction teams.
• Maintain customer databases and update CRM software regularly.
• Handle booking forms, allotment letters, payment schedules, and customer documentation.
• Follow up with customers regarding pending payments and outstanding dues.
• Provide regular updates regarding construction progress and project status.
• Coordinate property visits, site visits, and possession-related activities.
• Handle customer grievances and ensure timely resolution.
• Maintain records of customer interactions, complaints, and follow-ups.
• Assist in preparing daily, weekly, and monthly CRM reports.
• Ensure a smooth customer experience from booking to possession.

Skills

Communication

Hindi & English

MS Excel

MS Office

CRM software

Customer handling

Follow-up

Records management

Real estate processes

Tools

CRM software

MS Excel

Job description

Job Description: CRM Executive (Real Estate)

Designation: CRM Executive
Department: Customer Relationship Management
Industry: Real Estate / Affordable Housing / Residential Projects
Experience: 2-7 Years
Location: Faridabad
Reporting To: CRM Manager

Job Responsibilities

1. Handle customer queries, complaints, and requests related to property bookings.
2. Maintain regular communication with customers through calls, WhatsApp, and emails.
3. Coordinate with the sales, accounts, legal, and construction teams.
4. Maintain customer databases and update CRM software regularly.
5. Handle booking forms, allotment letters, payment schedules, and customer documentation.
6. Follow up with customers regarding pending payments and outstanding dues.
7. Provide regular updates regarding construction progress and project status.
8. Coordinate property visits, site visits, and possession-related activities.
9. Handle customer grievances and ensure timely resolution.
10. Maintain records of customer interactions, complaints, and follow-ups.
11. Assist in preparing daily, weekly, and monthly CRM reports.
12. Ensure a smooth customer experience from booking to possession.

2. Required Skills

• Good communication skills (Hindi & English).
• Knowledge of MS Excel and MS Office.
• Experience with CRM software.
• Strong customer-handling and problem-solving skills.
• Good follow-up and coordination abilities.
• Ability to maintain customer records and documentation.
• Knowledge of real estate booking and possession processes