CRM Executive

Kraftsman; Mumbai Suburban; Vor Ort; INR 180.000 - 240.000; Vollzeit

Zusammenfassung

Kraftsman is hiring an Entry-Level CRM Executive in Mumbai to support lead generation, customer coordination, and basic marketing activities for industrial machines. Open to freshers or candidates with up to 1 year of experience, this role suits those aiming to build a career in B2B industrial sales.

The role involves CRM data updates, managing follow-ups, and coordinating with Sales and Design teams, with responsibilities spanning MIS reporting and basic admin support.

Qualifikationen

• Freshers or candidates with up to 1 year of experience.
• Basic MIS reporting skills preferred.
• Willingness to learn industrial products and processes.

Aufgaben

• CRM Management: Update customer data in CRM and maintain enquiry records.
• Follow-Up Coordination: Follow up with customers for quotations and discussions, coordinate with Sales and Design teams.
• Documentation: Maintain customer records and reports.
• Administrative Support: Office coordination and filing, basic purchase/admin support.
• MIS Reporting: Daily task updates and lead/follow-up reports.

Kenntnisse

Basic communication

Interpersonal skills

Willingness to learn

Multitasking

Team coordination

Travel readiness

Ausbildung

Diploma / Graduate in Marketing, Mechanical, or relevant field

Tools

MS Excel

MS Word

Email

Jobbeschreibung

Role Overview

We are seeking a motivated Entry-Level CRM Executive to support lead generation, customer coordination, and basic marketing activities for industrial machines. This role is ideal for freshers or candidates with up to 1 year of experience who are looking to build a career in B2B industrial sales.

Role & Responsibilities

CRM Management

• Update customer data in CRM
• Maintain enquiry records
• Track lead status
• Update follow-up schedules

Follow-Up Coordination

• Follow up with customers for quotations and discussions
• Remind team members about pending actions
• Coordinate internally with Sales and Design teams

Documentation

• Maintain customer records
• Manage reports and documentation

Administrative Support

• Office coordination
• Filing and record maintenance
• Basic purchase/admin support

MIS Reporting

• Daily task updates
• Lead tracking reports
• Follow-up reports

Key Skills Required

• Basic communication and interpersonal skills
• Willingness to learn industrial products and operation processes
• Working knowledge of MS Excel, Word, and email
• Ability to handle customer follow-ups and multitasking
• Willingness to travel for occasional sales and customer meetings
• Positive attitude and target-oriented mindset

Preferred Candidate Profile

• Diploma / Graduate in Marketing, Mechanical, or any relevant field
• Technical background will be an added advantage

Freshers with strong MIS reporting & digital marketing skills may also apply.