CRM Manager

Ankuraa Developers; Karnataka; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ankuraa Developers is seeking a proactive CRM Manager to oversee the complete customer lifecycle—from booking to possession and post-sales support. The role emphasizes exceptional customer experience, timely communication, documentation management, and coordination with internal departments.

You will manage CRM software, drive engagement initiatives, and generate MIS reports to support business growth. Leadership and real estate knowledge are essential for success.

Qualifications

• 6–10 years of CRM experience, with at least 3–5 years in real estate CRM.
• Bachelor’s degree in Business Administration, Marketing, or related field; MBA preferred.

Responsibilities

• Manage the end-to-end customer lifecycle from booking to possession and post-possession services.
• Build and maintain strong relationships with customers by ensuring timely communication and support.
• Oversee customer onboarding, agreement execution, payment tracking, documentation, and possession processes.
• Address customer queries, complaints, and escalations promptly while ensuring high customer satisfaction.
• Coordinate with Sales, Projects, Legal, Finance, Marketing, and Operations teams to ensure seamless customer service.
• Monitor customer payment schedules and coordinate with the Finance team for timely collections and follow-ups.
• Ensure timely execution of sale agreements, registrations, possession documentation, and handover formalities.
• Develop and implement customer engagement initiatives, referral programs, and feedback mechanisms.
• Manage CRM software by maintaining accurate customer records, communication history, and transaction details.
• Generate MIS reports, customer analytics, collection reports, and management dashboards.
• Ensure compliance with RERA guidelines, company policies, and service standards.
• Train and mentor the CRM team to deliver excellent customer service and achieve departmental objectives.
• Continuously improve CRM processes to enhance operational efficiency and customer experience.

Skills

CRM proficiency

Communication skills

Problem solving

Negotiation

Real estate customer service

Collections

Documentation

Handover processes

CRM software

MS Office

Reporting tools

Leadership

Stakeholder coordination

RERA knowledge

Education

Bachelor’s Degree in Business Administration, Marketing, or related field

MBA (preferred)

Tools

CRM software

Microsoft Office

Reporting tools

Job description

Employment Type: Full-Time

Experience: 6–10 Years (Minimum 3–5 years in Real Estate CRM)

Qualification: Bachelor's Degree in Business Administration, Marketing, or a related field. MBA is preferred.

Job Summary

Ankuraa Developers is seeking a proactive and customer-focused CRM Manager to oversee the complete customer relationship lifecycle, from booking to possession and post-sales support. The role involves ensuring exceptional customer experience, timely communication, complaint resolution, documentation management, coordination with internal departments, and maintaining long-term customer relationships while supporting business growth.

Key Responsibilities

• Manage the end-to-end customer lifecycle from booking to possession and post-possession services.


• Build and maintain strong relationships with customers by ensuring timely communication and support.


• Oversee customer onboarding, agreement execution, payment tracking, documentation, and possession processes.


• Address customer queries, complaints, and escalations promptly while ensuring high customer satisfaction.


• Coordinate with Sales, Projects, Legal, Finance, Marketing, and Operations teams to ensure seamless customer service.


• Monitor customer payment schedules and coordinate with the Finance team for timely collections and follow-ups.


• Ensure timely execution of sale agreements, registrations, possession documentation, and handover formalities.


• Develop and implement customer engagement initiatives, referral programs, and feedback mechanisms.


• Manage CRM software by maintaining accurate customer records, communication history, and transaction details.


• Generate MIS reports, customer analytics, collection reports, and management dashboards.


• Ensure compliance with RERA guidelines, company policies, and service standards.


• Train and mentor the CRM team to deliver excellent customer service and achieve departmental objectives.


• Continuously improve CRM processes to enhance operational efficiency and customer experience.

Required Skills

• Strong customer relationship management and communication skills.


• Excellent problem-solving, negotiation, and conflict resolution abilities.


• Experience in real estate customer service, collections, documentation, and handover processes.


• Proficiency in CRM software, Microsoft Office, and reporting tools.


• Strong leadership, team management, and stakeholder coordination skills.


• Knowledge of RERA regulations and real estate documentation is preferred.