CRM Manager

Bridgehive Hr Consultants; Mumbai; On-site; INR 420,000 - 600,000; Full time

Job summary

Bridgehive Hr Consultants is seeking a Customer Relationship Manager in Mumbai to manage end-to-end CRM processes and ensure timely bill payments while resolving customer issues. The role involves maintaining robust customer relationships in the real estate sector and coordinating with internal teams for documentation and follow-ups.

Ideal candidates have 1–5 years of CRM experience, ERP familiarity, and strong communication skills to negotiate and resolve conflicts over the phone, with

Qualifications

• Understanding of CRM processes across registrations, collections, demand letters and MIS.
• Ability to manage customer relationships and resolve disputes by phone.
• Experience with ERP systems and reporting tools for customer interactions.

Responsibilities

• Manage customer relationships to ensure timely payment of bills and resolve issues.
• Prepare demand letters, agreements, and documentation for real estate transactions.
• Conduct regular follow-ups with customers via phone to collect payments and maintain satisfaction.
• Well versed with CRM process including registrations, collections, demand letter, ERP and basic MIS.
• Analyze sales data to identify trends and opportunities for growth in the real estate market.

Skills

CRM process understanding

Customer relationship mgmt

ERP proficiency

Excel/Word reporting

Tools

ERP system

Excel

Word

Job description

Roles and Responsibilities :

• Manage customer relationships to ensure timely payment of bills and resolve any issues that may arise.


• Prepare demand letters, agreements, and other documentation related to real estate transactions.


• Conduct regular follow-ups with customers through phone calls to collect payments and maintain a high level of customer satisfaction.


• Well versed with entire CRM process including registrations, collections, demand letter, ERP and basic MIS


• Analyze sales data to identify trends and opportunities for growth in the real estate market.

Job Requirements :

• 1-5 years of experience as a Customer Relationship Manager or similar role in the Real Estate industry.


• Strong understanding of CRM process and ability to manage customers single handed .


• well versed with ERP and use it effectively for tracking customer interactions.


• Excellent communication skills with the ability to negotiate agreements and resolve conflicts over phone calls.


• Proficiency in preparing reports using tools like Excel or Word.