CRM- Customer relationship manager

JobItUs; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

JobItUs in Chennai is seeking a Customer Relations Executive to manage post-sales activities and nurture client relationships. The role requires coordinating with Sales, Accounts, Legal, Projects and Facility teams to ensure timely documentation, agreements and possession readiness.

You will maintain CRM records, generate MIS reports, and address customer escalations with clear communication in English and Tamil. Strong interpersonal skills and problem-solving are essential.

Qualifications

• Excellent communication and interpersonal abilities.
• Good coordination and problem-solving capabilities.
• Proficient in MS Office, Excel and CRM tools.
• Strong customer-handling and follow-up skills.
• Fluent in English and Tamil.

Responsibilities

• Manage customer relationship activities post-sales.
• Handle customer queries, complaints and requests.
• Coordinate with Sales, Accounts, Legal, Projects and Facility teams.
• Handle documentation, agreements, collections and possession.
• Maintain regular communications on payments and project updates.
• Maintain customer database and CRM records.
• Prepare MIS reports and handle escalations.

Skills

Communication

Interpersonal skills

Coordination

Problem solving

Customer handling

Follow-up

English

Tamil

Tools

MS Office

Excel

CRM software

Job description

Key Responsibilities:

• Manage customer relationship activities post-sales.
• Handle customer queries, complaints and requests.
• Coordinate with Sales, Accounts, Legal, Projects and Facility teams.
• Handle documentation, agreement processing, collections and possession formalities.
• Maintain regular communication with customers regarding payments, project updates and possession.
• Maintain customer database and CRM records.
• Prepare MIS reports and handle customer escalations.

Required Skills:

• Strong communication and interpersonal skills.
• Good coordination and problem-solving abilities.
• Proficiency in MS Office, Excel and CRM software.
• Strong customer-handling and follow-up skills.
• Should be fluent in English & Tamil.