CRM Admin, Tech Support Analyst

P M Diesels; Rajkot; On-site; INR 300,000 - 540,000; Full time

Job summary

P M Diesels in Gujarat, India, is seeking a CRM Support Specialist to assist customers via phone, email or chat and to manage the CRM system with a focus on data accuracy. You will resolve CRM issues and collaborate with internal teams to ensure smooth integration with other systems.

Additionally, you will drive process improvements to raise customer satisfaction and operational efficiency while analyzing feedback to identify actionable insights for ongoing enhancement.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Manage and maintain the company's CRM system, ensuring data accuracy and integrity.
• Troubleshoot and resolve CRM software issues.
• Collaborate with internal teams to ensure seamless CRM integration with other systems.
• Develop and implement process improvements to enhance customer satisfaction and efficiency.
• Analyze customer feedback to provide insights for experience improvements.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Manage and maintain the company's CRM system, ensuring data accuracy and integrity.
• Troubleshoot and resolve technical issues related to CRM software.
• Collaborate with internal teams to ensure seamless integration of CRM with other systems.
• Develop and implement process improvements to enhance customer satisfaction and efficiency.
• Analyze customer feedback and provide insights to improve overall customer experience.