CRIT Technician

UPS; Pune District; On-site; INR 220,000 - 360,000; Full time

Job summary

UPS invites applications for a permanent role in our global support network. The incumbent will receive calls from UPS end-users across Region Offices, Air Gateways, Sorting Hubs and centers and will resolve ID re-sets, basic troubleshooting, and email-related issues.

Strong typing (30 WPM) and prior call center experience are required. The role demands the ability to handle a fast-paced, 24x7 operation in a dynamic UPS environment, with a focus on timely problem resolution and customer service

Qualifications

• High school diploma, GED or International equivalent.
• Previous call center experience.
• Ability to type 30 WPM.
• Ability to work in a fast-paced 24x7 operation.

Responsibilities

• Processes calls from UPS end-users.
• Troubleshoots ID re-sets, email, Internet Explorer and basic hardware issues.

Skills

Call center experience

Typing 30 WPM

Ability to work in 24x7 operation

Education

High school diploma

GED

International equivalent

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary

This position receive calls from UPS end-users from Region Offices, Air Gateways, Sorting Hubs and Package Delivery Centers throughout the UPS Network primarily in the United States. He/She resolves issues with ID re-sets, basic troubleshooting and email, handles Internet Explorer issues, and troubleshoots and dispatches basic hardware issues for Telcom problems (telephone/pagers/radios).

Responsibilities

• Processes calls from UPS end-users.
• Troubleshoots ID re-sets, email, Internet Explorer and basic hardware issues.

Qualifications

• Ability to work in a fast-paced 24x7 operation
• High school diploma, GED or International equivalent
• Previous call center experience
• Ability to type 30 WPM

Employee Type

Permanent

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