CRIT Technician

UPS Supply Chain Solutions (UPS SCS); Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

UPS Supply Chain Solutions is seeking a customer-focused technical support associate to join our operations in Pune, India. The role involves handling calls from UPS end-users, performing basic troubleshooting, and coordinating with regional teams to resolve issues promptly.

The ideal candidate has a high school diploma or equivalent, experience in a fast-paced 24x7 environment, and the ability to type at least 30 WPM. Training will cover ID resets, email and basic hardware concerns.

Qualifications

• Ability to work in a fast-paced 24x7 operation.
• High school diploma, GED or International equivalent
• Previous call center experience
• Ability to type 30 WPM

Responsibilities

• Processes calls from UPS end-users.
• Troubleshoots ID re-sets, email, Internet Explorer and basic hardware issues.

Skills

Call center experience

Typing 30 WPM

Education

High school diploma/GED

Job description

Job Summary

This position receive calls from UPS end-users from Region Offices, Air Gateways, Sorting Hubs and Package Delivery Centers throughout the UPS Network primarily in the United States. He/She resolves issues with ID re-sets, basic troubleshooting and email, handles Internet Explorer issues, and troubleshoots and dispatches basic hardware issues for Telcom problems (telephone/pagers/radios).

Responsibilities

• Processes calls from UPS end-users.
• Troubleshoots ID re-sets, email, Internet Explorer and basic hardware issues.

Qualifications

• Ability to work in a fast-paced 24x7 operation
• High school diploma, GED or International equivalent
• Previous call center experience
• Ability to type 30 WPM

Employee Type

• Permanent