CPA Executive

Digitide; Kanpur; On-site; INR 350,000 - 520,000; Full time

Job summary

Digitide in India is seeking a CPA Executive to join our customer care team, ensuring a seamless experience for clients. You will handle inquiries, provide accurate information, and resolve issues promptly, becoming the face of our brand.

The role requires a CPA certification, a bachelor’s degree in business/finance, and at least two years in BFSI customer care. You will maintain records, collaborate with other teams, and comply with data privacy standards.

Qualifications

• Bachelor's degree in business, finance, or related field preferred.
• CPA certification is required for this role.
• Minimum 2 years in customer care or support, BFSI industry.

Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, and live chat.
• Resolve customer issues and complaints, ensuring a satisfactory resolution.
• Maintain a thorough understanding of our products and services to offer accurate information.
• Document and update customer records, ensuring accurate and up-to-date information.
• Collaborate with other teams to address complex customer needs and escalate issues when necessary.
• Provide regular feedback and insights to improve our customer support processes.
• Ensure compliance with data privacy and security regulations during customer interactions.
• Maintain a positive and professional attitude, representing our company's brand and values.
• Stay updated with industry trends and competitor offerings to enhance customer support.

Skills

Communication

Problem solving

CRM proficiency

Analytical skills

Education

Bachelor's degree in business/finance or related field

CPA certification

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CPA Executive, you will play a vital role in our customer care team, ensuring a seamless and positive experience for our clients. Your primary focus will be to handle customer inquiries, provide accurate information, and resolve any issues promptly. You will be the face of our company, building strong relationships and ensuring customer satisfaction.

Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, and live chat.
• Resolve customer issues and complaints, ensuring a satisfactory resolution.
• Maintain a thorough understanding of our products and services to offer accurate information.
• Document and update customer records, ensuring accurate and up-to-date information.
• Collaborate with other teams to address complex customer needs and **escalate** issues when necessary.
• Provide regular feedback and insights to improve our customer support processes.
• Ensure compliance with data privacy and security regulations during customer interactions.
• Maintain a positive and professional attitude, representing our company's brand and values.
• Stay updated with industry trends and competitor offerings to enhance customer support.

Qualifications

• A bachelor's degree in business, finance, or a related field is preferred.
• Certified Public Accountant (CPA) certification is required for this role.
• Minimum 2 years of experience in a customer care or support role, preferably in the BFSI industry.
• Excellent communication skills, both verbal and written, with the ability to explain complex concepts simply.
• Strong problem-solving and analytical skills, with a customer-centric approach to issue resolution.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent time management and organizational skills.
• A proactive and positive attitude, with a passion for delivering exceptional customer service.
• Willingness to continuously learn and adapt to new technologies and industry practices.

Job Info

• Job Identification 270791
• Job Category Customer Support/Operations | BPM