CPA Executive

Digitide; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Digitide in India is seeking a CPA Executive to deliver exceptional customer care in BFSI. The role requires CPA, a bachelor’s degree in business or finance, and 3+ years of experience; you will resolve inquiries, maintain relationships, and mentor junior staff.

Proficiency with CRM software and strong communication are essential for client satisfaction and process improvement. The position emphasizes accurate information delivery, issue resolution, and collaboration with cross-functional teams

Qualifications

• A bachelor's degree in business administration, finance, or a related field is preferred.
• Certified Public Accountant (CPA) certification is required for this role.
• Minimum 3 years of experience in a customer care or support role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving and analytical skills, with a customer-centric approach to issue resolution.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• A proactive and solution-oriented mindset, with a focus on continuous improvement.
• Willingness to learn and adapt to new technologies and industry trends.
• A positive and professional attitude, with a commitment to delivering exceptional customer service.

Responsibilities

• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain a high level of customer satisfaction and ensure positive customer experiences.
• Build and nurture strong relationships with customers, fostering a sense of trust and loyalty.
• Collaborate with other teams and departments to ensure seamless customer support and efficient issue resolution.
• Stay updated with the latest company policies, procedures, and product knowledge.
• Document and record customer interactions and feedback for future reference and analysis.
• Identify areas for process improvement and suggest innovative solutions to enhance customer care.
• Assist in training and mentoring new customer care executives, sharing your expertise and best practices.

Skills

CPA

CRM software

Customer care

Communication

Problem-solving

Multitasking

Education

Bachelor's degree in business administration/finance

Tools

CRM software

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CPA Executive, you will play a vital role in our company's success by providing exceptional customer care and support. You will be the first point of contact for our customers, handling their inquiries, resolving issues, and ensuring their satisfaction. Your expertise and knowledge will contribute to building and maintaining strong relationships with our valued clients.

Responsibilities

• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain a high level of customer satisfaction and ensure positive customer experiences.
• Build and nurture strong relationships with customers, fostering a sense of trust and loyalty.
• Collaborate with other teams and departments to ensure seamless customer support and efficient issue resolution.
• Stay updated with the latest company policies, procedures, and product knowledge.
• Document and record customer interactions and feedback for future reference and analysis.
• Identify areas for process improvement and suggest innovative solutions to enhance customer care.
• Assist in training and mentoring new customer care executives, sharing your expertise and best practices.

Qualifications

• A bachelor's degree in business administration, finance, or a related field is preferred.
• Certified Public Accountant (CPA) certification is required for this role.
• Minimum 3 years of experience in a customer care or support role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving and analytical skills, with a customer-centric approach to issue resolution.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• A proactive and solution-oriented mindset, with a focus on continuous improvement.
• Willingness to learn and adapt to new technologies and industry trends.
• A positive and professional attitude, with a commitment to delivering exceptional customer service.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 257066
• Job Category Customer Support/Operations | BPM