Officer

Digitide; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Digitide in Mumbai, India is seeking a Customer Care Executive to become the first point of contact for our clients, handling inquiries and providing accurate information. You will work with a dedicated team to deliver an exceptional customer experience and uphold the brand’s standards.

Responsibilities include responding via phone, email or live chat; resolving issues; guiding customers through product features; documenting interactions; and reinforcing data privacy and security.

Qualifications

• Excellent communication skills, both verbal and written.
• A customer-centric mindset, with a focus on delivering exceptional service and building relationships.
• Strong problem-solving skills and the ability to think on your feet.
• Attention to detail and the ability to handle multiple tasks simultaneously.
• Proficiency in using customer support tools and systems, including CRM software.
• A positive and enthusiastic attitude, with a passion for customer service.
• Previous experience in a customer-facing role is an asset.
• Ability to work independently and as part of a team, with good time management skills.
• A flexible and adaptable approach to work, with a willingness to learn and grow.

Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, or live chat.
• Resolve customer issues and complaints, ensuring a high level of satisfaction.
• Provide accurate information about our products and services, and guide customers through the features and benefits.
• Maintain a positive and professional attitude at all times, representing the company's brand and values.
• Collaborate with the team to identify and address customer pain points, and suggest improvements.
• Keep up-to-date with product knowledge and industry trends to offer the best advice to customers.
• Document and report customer interactions, providing feedback and insights to the team.
• Ensure data privacy and security by following company protocols and guidelines.
• Assist in team projects and initiatives as required, contributing to a positive team dynamic.

Skills

Communication skills

Customer-centric mindset

Problem-solving

Attention to detail

Team collaboration

Time management

CRM proficiency

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CCE, you will be the first point of contact for our customers, handling their inquiries, concerns, and providing accurate information. Your role is crucial in building a positive brand image and ensuring customer satisfaction. You will work closely with our team to deliver an exceptional customer experience, and your efforts will contribute to the overall success of the company.

Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, or live chat.
• Resolve customer issues and complaints, ensuring a high level of satisfaction.
• Provide accurate information about our products and services, and guide customers through the features and benefits.
• Maintain a positive and professional attitude at all times, representing the company's brand and values.
• Collaborate with the team to identify and address customer pain points, and suggest improvements.
• Keep up-to-date with product knowledge and industry trends to offer the best advice to customers.
• Document and report customer interactions, providing feedback and insights to the team.
• Ensure data privacy and security by following company protocols and guidelines.
• Assist in team projects and initiatives as required, contributing to a positive team dynamic.

Qualifications

• Excellent communication skills, both verbal and written, with the ability to connect with customers.
• A customer-centric mindset, with a focus on delivering exceptional service and building relationships.
• Strong problem-solving skills and the ability to think on your feet.
• Attention to detail and the ability to handle multiple tasks simultaneously.
• Proficiency in using customer support tools and systems, including CRM software.
• A positive and enthusiastic attitude, with a passion for customer service.
• Basic knowledge of data privacy and security practices is preferred.
• Previous experience in a customer-facing role is an asset.
• Ability to work independently and as part of a team, with good time management skills.
• A flexible and adaptable approach to work, with a willingness to learn and grow.

Job Info

• Job Identification 265679
• Job Category Customer Support/Operations | BPM