CPA Executive

Digitide; Chandigarh; On-site; INR 520,000 - 760,000; Full time

Job summary

Digitide in Chandigarh is seeking a CPA Executive to support the Customer Care Executive team, handling administrative tasks, maintaining records, and ensuring smooth daily back-office operations.

You will coordinate with multiple departments, ensure data privacy, train new team members, monitor feedback, and help implement process improvements while upholding the company’s values.

Qualifications

• A bachelor's degree in business administration, finance, or related field.
• Minimum 2 years of experience in a back-office or administrative role, preferably BFSI.
• Excellent organizational skills and attention to detail.
• Proficiency in MS Office applications, especially Excel and Word.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks.
• Familiarity with CRM systems is an asset.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Handle data entry, record keeping, and report generation.
• Assist the CCE team in resolving customer inquiries and providing accurate information.
• Maintain a well-organized filing system for easy access to customer records and documents.
• Ensure compliance with company policies and procedures, especially data privacy and security.
• Collaborate with the CCE team to identify process improvements and implement best practices.
• Provide timely and accurate updates to the management on back-office operations and customer feedback.
• Assist in training and onboarding new CCE team members, ensuring a smooth transition.
• Monitor and analyze customer feedback to identify areas for improvement and enhance customer satisfaction.
• Maintain a professional and positive attitude, representing the company's values and culture.
• Perform other ad-hoc duties as assigned by the management to support the overall business objectives.

Skills

Communication skills

Organizational skills

Independent work

Multitasking

Customer-centric

Education

Bachelor's degree in business administration/finance/related

Tools

MS Excel

MS Word

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CPA Executive, you will play a vital role in our company's back-office operations, supporting the Customer Care Executive (CCE) team. Your primary focus will be on handling administrative tasks, maintaining accurate records, and providing excellent support to ensure smooth daily operations. You will be a key liaison between the CCE team and other departments, ensuring effective communication and efficient workflow.

Responsibilities

• Handle administrative tasks such as data entry, record keeping, and report generation.
• Assist the CCE team in resolving customer inquiries and providing accurate information.
• Maintain a well-organized filing system for easy access to customer records and documents.
• Ensure compliance with company policies and procedures, especially regarding data privacy and security.
• Collaborate with the CCE team to identify process improvements and implement best practices.
• Provide timely and accurate updates to the management on back-office operations and customer feedback.
• Assist in training and onboarding new CCE team members, ensuring a smooth transition.
• Monitor and analyze customer feedback to identify areas for improvement and enhance customer satisfaction.
• Maintain a professional and positive attitude, representing the company's values and culture.
• Perform other ad-hoc duties as assigned by the management to support the overall business objectives.

Qualifications

• A bachelor's degree in business administration, finance, or a related field is preferred.
• Minimum 2 years of experience in a back-office or administrative role, preferably in the BFSI industry.
• Excellent organizational skills with a strong attention to detail.
• Proficiency in using MS Office applications, especially Excel and Word.
• Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
• Ability to work independently and manage multiple tasks simultaneously.
• A proactive and solution-oriented mindset, with a focus on continuous improvement.
• Familiarity with customer relationship management (CRM) systems is an asset.
• Willingness to learn and adapt to new technologies and processes.
• A positive and collaborative team player with a customer-centric approach.

Job Info

• Job Identification 269996
• Job Category Customer Support/Operations | BPM